Enterprise Account Manager

Medtelligent•Chicago, IL

11h•$80,000 - $100,000•Hybrid

About The Position

As an Account Manager on the Account Management team, your primary responsibility will be to provide exceptional service to our clients. This includes being proactive, finding solutions, and collaborating with team members to achieve the best results. You will also need to become an expert in our ALIS software to effectively match clients with the right features for their communities. This role is ideal for someone who naturally excels at client engagement.

Requirements

Communicative - clearly articulate concepts and ideas to both technical and non-technical audiences.
Interpersonal skills - build and maintain positive relationships with others, demonstrating empathy, active listening, and emotional intelligence.
Problem-solving - identifying and resolving technical and interpersonal challenges.
Confidentiality - handle sensitive information with discretion and respect for privacy, ensuring that personal or company data is protected.
Professionalism- demonstrate a high standard of conduct in the workplace, including maintaining a positive attitude, adhering to workplace norms and standards, and handling situations with maturity and integrity.
Listening- being attentive, asking clarifying questions, and ensuring that everyone feels heard and understood.
Organization- manage time, resources, and priorities effectively, often using tools or methods like task lists, calendars, and filing systems to stay on top of their work.
Time-Management - setting priorities, avoiding procrastination, and using techniques like time-blocking or task batching to increase productivity.

Responsibilities

Review Calendar
Review, respond, follow up with clients
Prioritize goals and to-do’s
Continuing education on product and industry
Check Calls/Texts/Messages on Dialpad
ALIS Pay Ticket Tracker and follow up items
Check/Update HubSpot
Jira Ticket Grooming
Client Meetings
Trainings
Covering Support Lines
Documentation/Notes consolidation
Attend product management and client services meetings
Monthly Billings Sheet
Review client transitions and cancellations
Client monthly business reviews
Updating Sales Record Data in HubSpot
Proactive Outreach to clients
New Release feature Review
New Release feature roll out and training
Executing on Transitions and Cancellations
Quarterly business reviews with C-Suite Clients
Lead management for organic sales with sales goal
Process contracts per internal process for leads and equipment (cbs) for organic clients
Actively monitor usage / client status calls
Assist with conferences and marketing efforts
Customer Relationship and special projects
Own the Account Management flow across departments
Balance internal projects with external/client facing meetings