Enterprise Account Manager

ZipRecruiter

6h•$100,000•Hybrid

About The Position

ZipRecruiter is seeking an Enterprise Account Manager to support our rapidly growing Direct sales team. As an Enterprise Account Manager, you will drive existing account revenue, retain clients, provide world-class service and grow accounts through optimization, performance analysis, and relationship building. This role monitors each account within their book of business and provides necessary support, as well as makes campaign level optimizations to facilitate best performance, client retention, budget fulfillment and overall book growth quarter over quarter. You will serve as a trusted adviser, share insights and continually seek opportunities for growth to make your customers as strong and successful as possible.

Requirements

Previous experience providing best-in-class support to customers
3-5 years of experience in Enterprise Account Management preferred
Experience working with SalesForce.com or other CRM software
Enthusiastic, optimistic & a team player
Someone who is coachable and wants to learn
Working knowledge of MS Office Suite (Word, Excel, Outlook, and PPT).
Easily builds rapport and establishes relationships with prospects and colleagues
Resourceful. Goes over, under, around and through obstacles to achieve success
Outgoing, dynamic personality and can build outstanding relationships
Exceptional written, verbal, phone and presentation skills
Ability to work under pressure, organize and prioritize responsibilities

Nice To Haves

Understanding of digital advertising, the media planning process, performance reporting and programmatic buying
Recruitment or HCM experience
Experience selling Recruitment Advertising and/or Performance Based Advertising

Responsibilities

Work closely with Enterprise Account Executives who focus on prospecting and partnering with the nation’s largest clients as well as work closely with Customer Success Manager and Product Specialist
Renew and grow a book of business quarter over quarter
Close upsell opportunities consistently at or above quota level
Proactively manage a set list of accounts, provide best-in-class support and identify upsell opportunities
On board new clients, train users and serve as the main point of contact post sale
Conduct face-to-face visits and live product demonstrations over the phone
Analyze and present monthly analytics reports
Provide appropriate product suggestions on a client-by-client basis
Maintain a high daily volume of activity to help nurture relationships and become a trusted advisor
Optimize campaign bids, budgets, segmentation and overall performance
Travel required -25% minimum. Current expectation of 9 client visits quarterly