Enterprise Account Manager

Zencity•Brooklyn, OH

About The Position

Zencity is re-inventing the way governments hear from, understand, and engage with their residents. Our community input & insights platform and community survey solution use advanced NLP and ML algorithms to help government organizations make data-driven decisions. Our global team of urban enthusiasts and data geeks works with over 300 cities - from Los Angeles, to New York, to Tel Aviv. If you’re passionate about joining a growing and dynamic company focused on leveraging data and tech to work on real-world challenges and radically improve life in cities – your place is with us! As Account Manager , you will own the strategic relationship with decision-makers, focusing on long-term growth and retention of existing customers.

Requirements

5+ years of experience in account management in the SaaS industry
Experience with complex sales cycle is required.
Demonstrated ability to manage a customer portfolio with top CS methodologies
Proven success in contract renewals, upselling, and cross-selling.
Strong strategic planning and account mapping skills.
Excellent interpersonal, negotiation, and presentation abilities.
Experience with CRM tools (e.g., Salesforce) , sales tech stack and CS tech stack (Planhat) and account management frameworks is a plus.
We are accepting applicants working in the following states (EST time zone): Connecticut, Delaware, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Rhode Island, South Carolina, and Virginia.

Nice To Haves

A focus on GovTech industry is preferred but not required

Responsibilities

Strategic Relationship Management:
Build strong relationships with decision-makers, including police chiefs, city managers, and county officials.
Conduct quarterly and annual strategic business reviews focused on value alignment and long-term planning.
Commercial Ownership:
Lead renewal discussions, including pricing and contract terms.
Negotiate upsell and cross-sell opportunities to drive account growth and expansion into new departments or within existing.
Growth Conversations:
Identify expansion opportunities in collaboration with the CS Manager and BDR team.
Ensure account roadmaps align with customers’ strategic initiatives.
Internal Coordination:
Collaborate with onboarding, CS, and BDR teams to ensure cohesive account management.
Act as the internal voice of the customer, communicating needs and plans to stakeholders.