Enterprise Account Manager - Retail

WorkWhile

1d•$100,000•Remote

About The Position

WorkWhile is looking for an Enterprise Account Manager to join our Retail vertical pod and build long-term, trusting relationships with our retail clients. This role is focused on managing a portfolio of retail accounts - from big-box and grocery to specialty and e-commerce fulfillment - ensuring they have the right workforce to keep operations running smoothly, especially during peak seasons, inventory cycles, and high-volume periods. You will serve as the primary point of contact for retail clients, driving satisfaction, retention, and growth while acting as a strategic partner who understands the fast-paced, demand-driven nature of the retail industry.

Requirements

7-10 years of account management experience, 3-5 of which has been at the enterprise level. Proven experience as an Account Manager, ideally within the retail, staffing, or workforce solutions industry
Strong understanding of retail operations, labor dynamics, and the staffing challenges unique to high-volume, shift-based environments
Demonstrated ability to communicate, present, and influence stakeholders at all levels — from store managers to VP-level retail executives
Solid experience with CRM software (Salesforce or similar) and Google Suite
Track record of delivering client-focused solutions and hitting retention and growth targets
Ability to juggle multiple accounts and competing priorities while maintaining sharp attention to detail
Excellent listening, negotiation, and presentation skills
Strong verbal and written communication skills
Undergraduate degree preferred

Nice To Haves

Experience managing multi-location or enterprise retail accounts is a strong plus

Responsibilities

Serve as the lead point of contact for all account management matters for retail clients, including staffing planning, escalations, and ongoing strategy
Build and maintain strong, long-lasting relationships with senior-level operations roles, store operations managers, district managers, HR leaders, and other key stakeholders
Develop a deep understanding of each client's retail environment - including seasonal hiring surges, inventory events, store openings, and customer traffic patterns - to proactively meet their workforce needs
Maintain and grow client contracts, identifying upsell and expansion opportunities across store locations, regions, or new job categories
Develop trusted advisor relationships with key retail accounts, aligning WorkWhile's solutions to their operational goals and labor challenges
Ensure timely and successful fulfillment of shifts and workforce solutions in line with client expectations and SLAs
Communicate the progress of weekly, monthly, and quarterly workforce initiatives clearly to both internal teams and retail client stakeholders
Forecast and track key account metrics including fill rates, worker performance, client satisfaction scores, and revenue growth
Prepare regular account health reports and business reviews tailored to retail operations leadership
Collaborate with the Sales team to identify growth opportunities within existing retail accounts and expand WorkWhile's presence across new store locations or banners
Partner with Ops teams to ensure worker supply meets retail client demand, especially during peak periods (holidays, back-to-school, etc.)
Assist with challenging client requests or issue escalations, providing quick and effective resolutions to minimize operational disruption