Enterprise Account Director

Impiricus • Atlanta, GA

3h • $180,000 - $200,000 • Remote

About The Position

The Enterprise Account Director is a senior strategic leader responsible for end-to-end success and growth of 2–3 high-value enterprise accounts ($10-20M in annual revenue). This role goes beyond traditional account management — the Enterprise Account Director serves as a trusted consulting partner to client executives, deeply understands their long-term business goals, and ensures that all programs, governance, and delivery activities are aligned to achieving these priorities. The ideal candidate consistently safeguards delivery quality, drives cross-brand coordination, champions structured governance, and leads proactive performance insights that deliver measurable business outcomes.
This role requires both a strategic mindset and strong operational excellence — the Enterprise Account Director is ultimately accountable for high-quality, on-time delivery of all customer programs while building strong executive relationships that drive retention, expansion, and strategic impact

Requirements

• 8+ years of experience in enterprise account management, client success, consulting, or strategic delivery leadership.
• Proven experience owning large enterprise customer relationships with revenues in the $5M–$10M range.
• Excellent executive presence with ability to engage senior stakeholders and influence cross-functional internal teams.
• Strong operational and project delivery skills, with a track record of driving quality and on-time execution.
• Expertise in governance, performance metrics, and structured client reporting.
• Consultative mindset — ability to understand customer business goals and translate them into actionable delivery plans.
• Excellent and refined communication skills (written, verbal, presentation) tailored to both operational and executive audiences.
• Strong project management and time management skills
• A self-starter that turns ambiguity into clarity and direction.

Responsibilities

• Serve as the primary executive-level point of contact for assigned enterprise customers.
• Develop a deep understanding of each customer’s business, strategic priorities, and success metrics.
• Act as a consultative advisor — not just a delivery manager — guiding clients toward optimal outcomes.
• Partner with internal teams (CS, Sales, Product, Delivery, Analytics) to continually elevate value delivered: consistently on-time, on budget, and exceeding customer expectations.
• Lead cross-brand coordination across multiple internal teams, ensuring aligned execution across programs.
• Establish and run structured governance rituals, steering committees, and executive forums with clients.
• Contribute to stakeholder mapping across commercial, medical, IT, and compliance
• Standardize quarterly planning, risk escalation, and decision pipelines to support predictable delivery outcomes.
• Ownership of escalations and paths to resolution
• Provide oversight for your accounts to ensure delivery quality and timeliness for all customer initiatives.
• Partner with project managers to set and maintain clear scopes, milestones, quality baselines, and risk plans.
• Monitor delivery performance at tactical and strategic levels, ensuring commitments are met.
• Define and track success metrics aligned to customer goals, translating activity into impact.
• Lead Quarterly Business Reviews (QBRs) and executive readouts that synthesize performance, insights, and forward plans.
• Continuously monitor progress and drive corrective actions to exceed performance expectations.
• Accountable for ensuring performance readouts clearly demonstrate business impact and ROI at the executive level
• Responsible for customer keeping high NRR
• Support sales in protecting and growing revenue through value delivery, renewal planning, and expanded opportunities.
• Identify strategic expansion opportunities and partner with Sales to capture them.
• Serve as the internal voice of the customer, influencing product and solution roadmaps.

Benefits

• Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
• HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
• Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance
• Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way
• Parental Leave: Paid parental leave to spend time with your newborn, adopted, or foster child (available after 6 months)
• Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
• Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home.
• 401(k): Save for your future with tax advantages (and company match!)

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed