Enrollment Team Lead

Arthur J. Gallagher•Houston, TX

About The Position

Accretive Enrollment Services, now a part of Gallager, offers comprehensive enrollment services and voluntary benefits tailored to meet the diverse needs of your client's workforce, enhancing financial stability and productivity. As part of Gallagher, a global leader in insurance, risk management, and consulting, you ll be joining a team that s passionate about helping individuals and organizations thrive. We have an exciting career opportunity for an Enrollment Team Lead in our Houston office. The Team Lead will support the Enrollers with end-to-end support for access, enrollments and accountability. The lead should monitor and track their team's success and bring in additional training and support as needed.

Requirements

Minimum three to five years experience in employee benefit account management preferred.
Life and Health Agent s License required for commission bonus participation.
Intermediate knowledge of Microsoft Office Products Outlook, Word and Excel.
Knowledge of call center software.
Knowledge of project management software.
Highly motivated self-starter with ability to work independently to accomplish established agency goals.
Strong organizational and time management skills, with an extreme attention to detail.
Critical thinking skills with ability to use logic and reasoning to identify deficiencies or other c oncerns.
Exceptional communication skills, both in the verbal and written word, necessary to communicate with clients, brokers, carriers and prospects concerning employee benefit lines of coverage
Ability to adhere to and meet deadlines.

Responsibilities

On-Going Testing the databases.
Update training resources for new enrollment platforms.
Serving as a resource for the unified chat.
Answering chat questions and navigating resources as a first line of command and escalating to management as needed.
Assigning and working service tickets.
Monitoring and supporting the queue.
Updating and managing folder content as needed (archive old versions of EG in Enrollment Folder).
Updating matrix.
Schedule support for lunch and personal break facilitation.
Monitor PTO availability for ticket response and support.
Manager, populate, and review department OneNote.
Conduct one-on-one support and coaching for increased sales opportunities.
Set goals and expectations for enrollment team.
QA score management of 80% or higher.
Testing enrollment systems to ensure accuracy, access, and configuration (2 days prior to each OE)
Retention of Enrollers.
Ownership of system corrections with internal partners when Enrollers raise issues and concerns -Resolution Ownership vs. Ticket Creation. Directly communicating with AM/AE for resolution.
Creating and controlling the team culture.
Hosting team building sessions for learning and PD.
Upholding 85% QA score on personal feedback.
Advocating and communicating needs to management.
Seasonal Enrolling during busy season as needed.
Scheduled management of seasonal enroller chat, enrolling, and queue.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program