Enrollment Support Coordinator (Hourly)

Vertex Partnership Academies•New York, NY

1d•$25 - $30•Hybrid

About The Position

Vertex Partnership Academies is seeking an organized, proactive Enrollment Support Contractor to provide hands-on operational and family-facing support to the enrollment function. This role is designed to increase capacity during critical recruitment, application, and onboarding windows and will work closely with the Manager of Enrollment, Engagement & External Affairs to ensure enrollment pipelines move quickly, accurately, and professionally. This is not a strategy role. This is an execution role. If you like closing loops, following up relentlessly, and keeping systems clean, this job is for you.

Requirements

Strong organizational skills and attention to detail
Comfort making phone calls and communicating directly with families
Ability to manage multiple tasks and follow through independently
Professional, warm, and clear communication style
Reliability and responsiveness in a fast-moving environment
Professional working fluency in Spanish

Nice To Haves

Experience in school enrollment, admissions, or family engagement
Familiarity with NYC charter enrollment processes
Comfort working in spreadsheets, CRMs, or student information systems

Responsibilities

Conduct outbound phone calls, texts, and emails to prospective families
Follow up with applicants to collect missing documentation and confirm next steps
Support family communication around application status, deadlines, and enrollment events
Log all outreach and interactions accurately in enrollment systems
Support application intake, review, and completeness checks
Track required enrollment documents (e.g., proof of address, immunization records, IEPs)
Flag issues, missing items, or concerns to the enrollment lead promptly
Assist with onboarding processes once students are matched or accepted
Support logistics and execution of recruitment events (open houses, academy tours, information sessions)
Assist with sign-ins, follow-up lists, and post-event outreach
Help ensure a professional, warm experience for all visiting families
Maintain accurate, up-to-date enrollment trackers and CRM records
Run basic reports as requested (application counts, follow-up lists, conversion tracking)
Ensure clean handoffs between recruitment, enrollment, and operations teams
Support coordination with internal teams (operations, counseling, leadership) as needed
Assist with time-sensitive tasks during high-volume enrollment periods
Other enrollment-related duties as assigned