Enrollment Specialist

Symple Lending•Irvine, CA

About The Position

Symple Lending, an innovative fintech company that is at the forefront of transforming the lending industry by empowering customers on their journey to financial freedom. Our commitment lies in providing seamless and efficient lending solutions to our customers. In this role, you will play a vital part in supporting daily operations by managing administrative tasks and ensuring the timely and accurate processing of applications.

Requirements

Proven experience in a customer service role, with a focus on chat and phone support.
Experience supporting a sales team, preferably in a fast-paced environment.
Strong troubleshooting skills and the ability to resolve technical issues effectively.
Excellent communication skills (verbal and written).
Ability to multitask, prioritize, and stay organized in a high-pressure environment.
Proficient in using Salesforce, Slack, CRM systems, and other collaboration tools.

Nice To Haves

Experience in the debt settlement industry.
Bilingual (English and Spanish) preferred to support our diverse team and client base.

Responsibilities

Monitor and respond promptly to inquiries via Slack chat to address issues raised by the sales team.
Assist with converting files and ensure successful document delivery by communicating with current and potential clients via phone, SMS, and email communication.
Provide exceptional customer service via chat and phone to resolve problems related to phones, files, or backend systems.
Coordinate with IT, affiliates, and other departments to troubleshoot and resolve issues efficiently.
Maintain accurate records of support requests and resolutions to ensure seamless communication and follow-up.
Collaborate with sales agents to identify recurring issues and recommend process improvements.
Ensure all support requests are handled professionally, promptly, and with a customer-first attitude.