Enrollment Specialist

Habitat Health•Compton, CA

About The Position

This is an opportunity for a highly motivated individual that’s responsible for overseeing the enrollment process for prospective participants, ensuring a seamless experience from initial inquiry to enrollment. This individual will help to bring the PACE program to serve frail elders and disabled older adults in the Sacramento community. The Enrollment Specialist is a key player in introducing participants to and assessing them for our PACE program. As one of the first Habitat team touchpoints, this specialist will be the quarterback in partnership with the IDT (Interdisciplinary Team), Enrollment RN, and the Outreach Team to ensure a smooth enrollment process and continuity of care for prospective participants. This role requires a combination of excellent customer service skills, attention to detail, and proficiency in managing and processing enrollment-related documentation and data.

Requirements

Bachelor’s degree or equivalent experience.
Minimum of 1 years of experience in a customer service or sales role, preferably within a healthcare or relevant industry setting.
Strong organizational skills with a keen eye for detail and accuracy and ability to manage multiple tasks and priorities in a dynamic environment
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Have 1 year of experience working with a frail or elderly population
Be medically cleared for communicable diseases before engaging in direct participant contact, including a TB test.
Have all immunizations up to date before engaging in direct participant contact.
Proof of valid CA driver’s license, personal transportation, good driving record and auto insurance as required by State law.

Nice To Haves

Ability to adapt to changes and learn new systems quickly.
Bilingual: Spanish strongly preferred.
Experience with enrollment software or CRM systems.
Experience working with the Medicare and Medicaid populations and within a healthcare organization.
Degree in healthcare, business administration, or marketing.

Responsibilities

Act as the primary face of Habitat Health for and develop meaningful relationships with prospective participants, providing information, guidance, and support throughout the process.
Contribute to a program experience that Participants want to join, a team culture that cares and creates joy, and an environment where all participants and team members belong.
Continue to raise the bar. Constructively seek and share feedback and help us implement changes in order to improve clinical outcomes and experience for participants.
Exhibit and honor Habitat’s Values.
Contribute to center growth objectives by establishing strong relationships with referrals, and by championing PACE and building awareness in the community
Drive the enrollment process as the case manager for prospective participants, including reviewing, processing, and updating applications and required documentation, distributing relevant enrollment materials, and managing communications
Conduct tele, home visits and in-center evaluations for the prospective participant for potential eligibility for care.
Deliver high-quality customer service by addressing and resolving enrollment-related inquiries and concerns in a timely and professional manner.
Work collaboratively with Outreach Team, Enrollment RN, IDT, and center leaders to create a joyful and smooth enrollment process for prospective participants.
Monitor and report on enrollment metrics and trends to assist in strategic planning and decision-making. Prepare reports as needed for internal stakeholders.
Stay informed about and ensure adherence to relevant policies, regulations, and procedures related to the enrollment process.

Benefits

Medical, Dental, and Vision plans with competitive coverage for employees and dependents
Health Savings Account with employer contribution
Flexible Spending Account
12 weeks of fully paid Parental Leave for birthing and non-birthing parents
401k with match
CME and License Reimbursements for clinical team members
Short and Long Term Disability
Voluntary Life Insurance
Paid Vacation Time
Paid Sick Time
10 company holidays
Employee Assistance Program with access to mental health programs, legal and financial support, and much more!