Enrollment Events Coordinator (11-20-2025)

Le Tourneau University•Longview, TX

44d

About The Position

The goal of the Hospitality and Guest Experience team is to create a welcoming and gracious environment for all campus guests, especially prospective students and families. We strive to curate a five-star guest experience with LeTourneau University's unique identity and mission thread throughout each aspect. It is our goal that all LeTourneau University students, residential and online, have a strong sense of belonging and connectedness to the community, and the Enrollment Events Coordinator plays a pivotal role in leading that charge. The Enrollment Events Coordinator will be a leader in event planning and guest experience. They will report to the Assistant Director of Hospitality and Campus Visits.

Requirements

Enthusiastically support and advance the mission of LeTourneau University
Committed to collaboration in a team environment
Experience in event planning and production
Experience in higher education
Experience working in a college campus environment
Embraces a mindset and attitude of hospitality that is contagious

Nice To Haves

Bachelor's degree in education, psychology, event management, organizational leadership, or a related field preferred

Responsibilities

Become an ambassador of the LeTourneau University mission, vision, and history so that each is threaded throughout team development and guest experience
Organize and coordinate engaging prospective student events, including Yellow Jacket Preview, Aviation and Engineering Preview, Heritage Scholarship Competition, and SWARM
Ensure service excellence is at the forefront of event planning and logistics
Create and send dynamic communications to attendees before and after campus visits
Work collaboratively with the Visit Center Coordinator to schedule group campus tours for preview events
Become familiar with the LeTourneau University mission, vision, and history so that each is threaded throughout guest experience
Ensure tour routes, including showrooms, are prepared prior to each preview event
Communicate with the Assistant Director of Hospitality and Enrollment Events regarding any repairs or cleaning that should take place prior to preview events
Collaborate with the Assistant Director of Hospitality and Campus Visits to ensure all EMC team members are aware of event details, including roles and responsibilities
Organize meetings with additional offices, including the Belcher Center, Conference and Events, and the Office of the President, to discuss event details and make appropriate reservations
Manage catering menus, orders, and payments for preview, SWARM, and other enrollment-related events
Ensure details of events are attended to, such as digital signage, technology support, golf cart availability, technology integration into tours, and unique tour routes for each group
Continually assess and improve events to integrate personalized experiences and care for guests
Monitor event survey feedback for quality assurance and continual improvement
Collaborate with other campus constituents overseeing specific programming for preview events (i.e., the Director for Engineering Outreach, Administrative Assistant to the Dean of Aviation, etc.)
Collaborate with the Visit Center Coordinator and Assistant Director of Hospitality and Enrollment Events regarding roles and responsibilities of student ambassadors for events
Lead the check-in and check-out process for events through CRM, welcome guests, and guide guests to refreshments and the next meeting location
Utilize CRM for guest experience insights, engagement journey tracking, and enrollment events planning
Collaborate with the Assistant Director of Hospitality and Enrollment Events to build, implement, and oversee virtual preview events for prospective students and families
Provide feedback on creating a user-friendly, student-centric online experience for those looking for event information and registering for events
Build ideas for new virtual and in-person events that serve prospective and incoming students, such as regional meet-and-greets that include recruiters and ambassadors
Consistently attend Hospitality team huddles and provide reports regarding recent and upcoming events
Serve as a backup to monitor the Visit Center/Admissions front office to ensure guests are greeted and assisted
Occasionally serve as backup to the Guest Services Coordinator and cover the switchboard
Assist the Assistant Vice President for Hospitality and Guest Experience and the Assistant Director of Hospitality and Enrollment Events with additional projects as needed