Enrollment Counselor

Stevenson University•Owings Mills, MD

8d•Onsite

About The Position

The Enrollment Counselor (EC) is responsible for recruiting and enrolling qualified new students for Stevenson University Online ( SUO ) degree and certificate programs. The EC is assigned a portfolio of academic programs and is cross-trained to provide recruiting, admissions, and enrollment support for all SUO programs. This position requires strong interpersonal skills and a sales mindset, and responsibilities include, but are not limited to, contacting prospective students who have expressed an interest SUO programs; providing effective, regular, responsive, and proactive guidance to prospective students to support their enrollment in SUO ; representing SUO at recruitment events, fairs, and other related activities on-campus, off-campus, and virtually to generate student leads; maintaining professional relationships that support the generation of students leads and enrollment; and supporting the planning and execution of marketing, admissions, and other events related to SUO , including the Bachelor’s to Master’s options. Meeting established performance metrics is expected. The Enrollment Counselor tracks and collects relevant data and compiles regular and ad hoc reports as assigned. This position is campus-based and housed on the university’s Greenspring campus. The Enrollment Counselor works as a member of the team to support overall SUO operations and supports initiatives as requested.

Requirements

This position requires strong interpersonal skills and a sales mindset

Responsibilities

Learn and maintain current knowledge of SUO academic programs, activities, scholarships, partnerships, discounts, and other relevant information.
Recruit, admit, and enroll prospective students in assigned portfolio of SUO’s academic programs to meet or exceed established performance metrics and goals.
Provide excellent customer service to ensure student satisfaction throughout the recruitment, admission, and enrollment process.
Generate prospective student leads by representing SUO at recruitment events, fairs, and other related activities held on-campus, off-campus, and/or virtually.
Contact prospective students who have expressed an interest in SUO programs.
Provide effective, regular, responsive, and proactive guidance to inquiries and prospective students to secure their completed application and subsequent enrollment in SUO .
Review assigned student applications for admission, verify and evaluate credentials, and recommend admission decisions based on institutional guidelines.
Track and collect relevant data and compile regular and ad hoc reports as assigned.
In collaboration with the relevant academic program administrators and deans, plan and execute marketing, admissions, and other events related to the Bachelor’s to Master’s options.
In collaboration with the relevant academic program administrators and deans, attend and assist in the planning, coordination, and hosting of recruiting events designed to meet the unique needs of online students, including information sessions, open houses, webinars, and other related events in support of SUO goals as requested.
Facilitate seamless transition of accepted students to SUO Student Success Coach.
Facilitate the circulation of relevant informational and promotional materials through all appropriate channels.
Maintain an active contact database.
Be creative in identifying and exploring new opportunities to enhance enrollment in SUO programs, and maintain professional relationships that support the generation of students leads and enrollment
Cross-train and serve as position backup for recruiting, admitting, and enrolling prospective students in all of SUO’s academic programs.
Assist with implementing marketing strategies (standard and e-marketing).
Engage with the relevant academic program administrators and deans as requested to ensure alignment, currency, and accuracy of recruiting materials with academic programs.
Maintain confidential records, collect data, and prepare reports as directed.
Support SUO operations, events, and initiatives as assigned.
Identify general SUO recruiting and admissions needs and share them with the Senior Director as possible opportunities for continuous improvement.
Monitor inquiry, admission, and enrollment trends in assigned SUO programs, and report findings to Senior Director.
Alert the Senior Director to any issues concerning transcript evaluation, financial aid, or other student concerns.
Attend all School and University convocations and meetings.
Maintain integrity when handling sensitive and confidential information in accordance with the Family Educational Rights and Privacy Act ( FERPA ).
Demonstrate professionalism when working with students and colleagues, effective multi-tasking and prioritization, adherence to deadlines, and flexibility.