Center for Online Learning Enrollment Counselor

Saint Leo University Brasil

30d

About The Position

The Enrollment Counselor is responsible for all recruiting functions and for promoting Saint Leo University as a school of choice to prospective students. This role requires a dynamic, self-motivated professional who thrives in a fast-paced, student-focused environment and can consistently meet performance metrics and enrollment goals. Reporting to the Associate Director of Enrollment, the Enrollment Counselor serves as a university ambassador, engaging with prospective students through high-energy, meaningful conversations, and providing support throughout the admissions process. Counselors build rapport, establish trust, and serve as primary points of contact—from initial inquiry to enrollment. The representative will also generate new inquiries by attending events, engaging community partners, and ensuring prospective students receive accurate and timely information about academic programs and resources.

Requirements

Associate’s degree or higher from an accredited institution
Bilingual proficiency in English and Spanish is plus
Prior recruitment and/or enrollment experience within higher education.
Strong organizational and time management skills with the ability to multi-task effectively in a fast-paced setting
Technological proficiency, especially with CRM systems and virtual communication platforms
Adaptability to new challenges and shifting priorities
Willingness to work extended hours, including evenings and weekends, to meet business needs
Active Learning: Ability to understand and apply new information to solve current and future challenges effectively.
Active Listening: Strong listening skills with the ability to fully engage in conversations, ask relevant questions, and respond appropriately without interrupting.
Critical Thinking: Skilled in analyzing situations logically to identify strengths, weaknesses, and potential solutions.
Coordination: Capable of adjusting actions in response to the needs and behaviors of others.
Service Orientation: Naturally inclined to seek out ways to support and assist prospective students and team members.
Social Perceptiveness: Awareness of others’ responses and the ability to interpret and respond to them appropriately.
Verbal Communication: Strong speaking skills, with the ability to clearly and effectively convey information over the phone and in meetings.
Written Communication: Proficiency in professional written communication, particularly through email, to support prospective students and colleagues.
Organizational Skills: Highly organized with the ability to manage multiple priorities and deadlines in a dynamic environment.
Technical Proficiency: Familiarity with Microsoft Office Suite, especially Excel, Outlook, and CRM tools.
Attention to Detail: Demonstrated accuracy and timeliness in task completion, prioritization, and documentation.

Responsibilities

Promote Saint Leo University to interested candidates and ensure they are well-informed about available programs and opportunities.
Interview prospective students to assess interest, academic goals, and readiness to enroll.
Make a minimum of 100 outbound calls per day and follow up using email, text, and video conferencing tools.
Book appointments with prospective students and conduct face-to-face or virtual meetings to guide them toward enrollment.
Determine student eligibility and interest in academic programs, ensuring a proper match between student goals and Saint Leo offerings.
Guide students through the entire admissions process, including application submission, documentation, and appointment setting.
Meet or exceed individual recruitment goals and conversion metrics set by the University.
Maintain accurate and complete records of communication, interviews, follow-ups, and enrollments.
Recommend qualified applicants for admission based on academic potential and alignment with university standards.
Accurately complete and process all enrollment paperwork and ensure timely progression through admissions milestones.
Attend recruitment events, information sessions, and community outreach activities as needed.
Collaborate with internal departments, including Financial Aid and Academic Advising, to provide a seamless student experience.
Adapt quickly to changing processes, systems, and goals in a dynamic educational environment.
Perform other duties as assigned and comply with university policies and professional standards.
After the Enrollment Counselor achieves initial contact with prospective students they continue to counsel and educate them through the entire enrollment process. The process will include information regarding registration, ordering books, technology setup and introductions to fellow team members who will assist them with financial questions and academic advice.
As the primary contact, the Enrollment Counselor is responsible for a positive new student experience by building a relationship with the student and answering questions regarding degree requirements, program research, policies, and procedures.
Generate prospective student referrals from existing students, alumni, staff, and members of the community
Maintain outstanding attention to detail through accuracy and follow-up to manage procedures of student record keeping efficiently; on excel spreadsheets and in student databases
Operate in a positive manner as part of a team and show a willingness to grow and learn by being open to change, innovative ideas, and constructive feedback
Have a flexible schedule to accommodate some weekend and evening recruitment hours.

Benefits

FREE Tuition - Employee, Spouse, and Dependents
Tuition Exchange Opportunity - Dependent of Employees
Generous Paid Leave - Sick, Vacation, and Holidays
Comprehensive Group Health Plan (Medical, Dental, and Vision)
Group Medical Plan includes Teledoc, Surgery Plus, Wellness Incentive Program and more!
100% Employer-Funded Health Reimbursement Account
100% Employer-Paid Short Term Disability Insurance
100% Employer-Funded Employee Assistance Program (healthcare and dependent options)
Employer-provided life insurance
Discounted On-Campus Dining Meal Plans
Nationwide Pet Insurance
Flexible Spending Accounts
403b Retirement Plan
Wellness Center Eligibility based on meeting required service period