Enrollment Coordinator

TPIRC and FAI • Long Beach, CA

2d • Onsite

About The Position

We’re looking for a customer-focused, highly organized Enrollment Coordinator who thrives as the first point of contact for prospective families. The ideal candidate is warm, responsive, and confident managing high-volume inbound communications (calls, chats, texts, emails, and social media), qualifying leads, scheduling consultations, and supporting a smooth new patient enrollment into the Tolerance Induction Program. The ideal candidate will possess a foundational understanding of medical terminology, appointment scheduling, and insurance and billing language.

Requirements

• Education: High school diploma or equivalent required.
• Experience: 2+ years of experience in patient onboarding, medical scheduling, or a similar healthcare role.
• Strong customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in CRM systems, patient portals, and scheduling software (e.g., HubSpot, EHR).
• Comfortable with virtual communication tools (chat, email, social media).
• Collaborative mindset with an ability to work independently and in a team setting.

Responsibilities

• Answer the main phone line and transfer calls to the appropriate department or phone tree.
• Answer basic questions from current and prospective leads.
• Follow up with leads who attended webinars and send consultation call scheduling requests.
• Follow up with leads who have missed or canceled consultation calls, sending a rescheduling request once a week for three weeks before marking as unresponsive.
• Take notes from leads requesting to speak with their Enrollment Specialist, Financial & Scheduling Counselor, or Onboarding Specialist, inform the appropriate team member, and assist with scheduling a callback.
• Schedule consultation calls over the phone.
• Fill out enrollment forms over the phone with leads and send forms via text.
• Reschedule consultation and insurance calls via phone, email, or text.
• Verify and qualify leads before assigning them to an Enrollment Specialist.
• Update lead profiles in CRM and ensure ≥ 95% accuracy in data entry.
• Delegate and assign tickets to the correct department or Enrollment Specialist, ensuring they are tagged to the correct lead profile.
• Manage the More Information Pipeline to ensure qualified leads are transitioned efficiently.

Benefits

• competitive salary
• 401(k) with employer match
• medical, dental, and vision insurance
• generous paid time off
• company-paid holidays
• sponsored employee events
• individualized training
• career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED