ENROLLMENT COACH

Southern Maine Community College • South Portland, ME

1d

About The Position

The Enrollment Coach serves as the primary point of contact for newly admitted students, guiding them through the final steps necessary to enroll in classes. This position focuses on ensuring students meet all post-admission requirements, assisting with problem-solving when barriers arise, and coordinating with multiple campus offices to create a seamless onboarding experience. The Enrollment Coach is student-centered, detail-oriented, and skilled at navigating institutional processes to keep students on track for timely registration and enrollment.

Requirements

• Bachelor’s Degree
• 2-5 years student services, advising or customer service experience
• Excellent communication skills
• Strong interpersonal skills with the ability to build rapport quickly.
• Excellent organizational skills with the ability to track multiple students’ progress simultaneously.
• Problem-solving mindset and ability to navigate complex institutional processes.
• Proficiency with student information systems, CRM tools, and standard office software.
• Ability to work collaboratively across multiple departments.
• Employment eligibility: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Nice To Haves

• Experience in higher education, particularly in enrollment management or student services

Responsibilities

• The Enrollment Coach serves as the primary point of contact for newly admitted students, guiding them through the final steps necessary to enroll in classes.
• This position focuses on ensuring students meet all post-admission requirements, assisting with problem-solving when barriers arise, and coordinating with multiple campus offices to create a seamless onboarding experience.
• The Enrollment Coach is student-centered, detail-oriented, and skilled at navigating institutional processes to keep students on track for timely registration and enrollment.

Benefits

• 100% employer paid health, dental and life insurance for employees (spouse/domestic partner/dependent coverage also available)
• vision insurance
• choice of Maine Public Employees Retirement System or TIAA CREF in lieu of social security
• generous vacation/personal/sick time allowances
• 13 paid holidays
• professional development
• free tuition within the MCCS for employees, spouse and/or dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees