Engineering Solution Analyst

Dover Corporation • Keene, NH

39d • Onsite

About The Position

Markem-Imaje, A Dover Company, is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes. Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion. The Role: The Engineering Solution Analyst is part of a global team of professionals in the business-critical infrastructure systems and platforms supporting the global Markem-Imaje business. The ESA (Engineering Solution Analyst) will perform day-to-day activities to ensure availability of the IT services for the users and more specifically to ensure the availability of the engineering R&D tools to specific users. ESA must follow the MI IT processes, communicate and support our outsourcing partner and 3rd party suppliers. Partnering with IT colleagues in Digital Applications, Dover Information Technology, MI Architecture/Security/Technology department and our strategic Infrastructure Services outsourcing provider and with specific MI team such as R&D, Supply Chain and Engineering. The ESA will ensure that support is provided within the SLAs and OLAs and will collaborate to deliver projects on time.

Requirements

• Bachelor's degree in information systems, Computer Science, Information Technology or related field of study.
• 3+ years of professional IT experience in a substantial IT administration and support role.
• knowledge and experience with ITIL
• Good understanding of IT support/infrastructure services in an enterprise environment.
• Organizational skills paired with a hands-on mentality and independent and autonomous working approach. Identify procedural issues on your own, propose solutions.
• Proficient interpersonal skills are necessary to establish and maintain effective working relationships.
• Understanding both current and emerging technologies and supporting best practices.
• Thorough understanding of hardware/software contractual, licensing and lease agreement concepts.
• Knowledge of Linux and Windows OS (MAC is optional but will be considered a plus).
• Knowledge of networking and the OSI stack.

Nice To Haves

• MAC is optional but will be considered a plus

Responsibilities

• Support users within SLAs, OLAs and KPIs.
• Work closely with other members of the team and other teams, departments, third-party companies, and Dover's shared services to achieve the optimal service level.
• Support and help our strategic outsourcing partners on a day-to-day basis.
• Provide regular feedback to the service delivery manager on supplier, third parties, Dover's Shared services performances with respect to operation of contracted services.
• Embrace and inspire continuous improvement in systems and process designs within Markem-Imaje and Dover's shared services supporting MI ICT functions.
• Create documentation, report and processes when missing
• Improve and maintain the existing documentation up to date
• Where appropriate, escalate major issues to ensure an appropriate level of customer care and support.
• Ensure availability of the engineering/R&D tools by being proactive on issues, managing alarms/monitoring
• Ensure availability of the facility production tools by being proactive on issues, managing alarms/monitoring
• Build corrective action plan based on Root Cause Analysis.
• Follow the ITSM best practice processes.
• Contribute to ICT infrastructure and strategic technology change projects
• Together and in agreement with the Senior Enterprise Solutions Project Manager and the delivery manager support any planned and unplanned with short notice projects based on priorities
• Ensure that the projects are delivered on time, on budget without impacting system availability.
• Ensure cross training with the other team members
• Perform other duties as required.

Benefits

• Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid vacation days beginning at 80 hours annually, 64 paid sick leave hours annually or as provided under state and local paid sick leave laws, tuition reimbursement at the maximum amount of $5,250 per employee per calendar year, business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Number of Employees: 5,001-10,000 employees