ENGINEERING SERVICES COORDINATOR 2025 - 02942

City of Fayetteville, AR•Fayetteville, AR

52d

About The Position

Provide good customer service to both internal and external customers, maintain positive and effective working relationships with other City employees (especially members of their own team), and have regular and reliable attendance that is non-disruptive. Responsible for day to day operations and flow of the review process for permits administered by the engineering division, including grading, utility, drainage, floodplain, street/row excavation, driveway/curb cuts, and street closure permits. Regular contacts with the public including design professionals, owners and developers. Learn and apply City policies and standards to determine or select the most applicable way to respond to customers and the public in various situations. Evaluate permit applications for completeness and communicate with customers if additional information is necessary. Create and manage electronic files, to do lists and notify staff members in multiple divisions of new permit submittals. Enter information into permit software for all applicable permits and collect appropriate fees. Review, comment and approve street and lane closure permit requests and street/right of way excavation permit requests based on City policies and general directives. Input and maintain street and lane closure information on the City's website and interactive online map. Prepare, monitor and maintain water and sewer tap requests and temporary water service requests across a wide variety of property constraints and utility availabilities. Use City policies and general engineering guidance to make decisions on utility availability and compliance. Coordinate and schedule preconstruction meetings, inspections and other development review meetings for the engineering staff. Receive and process as built information from completed projects. Maintain permitting software with notes regarding project closeout status. Prepare, review, process, renew and release bond guarantees and letters of credit. This includes tracking expiration of guarantees and scheduling necessary inspections prior to release. Evaluate Hillside Hilltop Overlay District (HHOD) and 15% slope criteria using GIS software to determine if a grading permit is required as part of a residential building permit application. Frequently research and summarize city infrastructure data using GIS software for properties requesting rezoning for review by Staff Engineer. Maintain engineering permit review files in an accurate and efficient manner. Perform inquiry functions in financial system to obtain budget, accounting or purchasing information as needed. Process and keep track of purchase orders for the Engineering Division. Ensure payment of contractor invoices and prepare check requests. Attend Engineering Division staff meetings and Development Services staff meetings as scheduled. Record mileage for Engineering vehicles and provide information to Fleet as required. Assist in preparation of in-house specifications booklets, standard operating procedures and update Unified Development Code for inspectors and other staff. Assist in the compilation and preparation of Transportation Committee agendas as needed. Provide support to Development Services staff as needed to sort office mail, process building permit applications, and/or greet customers in person or on the phone. Provide guidance to customers related to the issuance of permits and certificate of occupancy requirements and coordinate completion of permitting process with other divisions for commercial projects. Perform other duties as assigned. Assist the Office Manager on an as-needed basis. Perform secondary duties as assigned.

Requirements

High school diploma or GED and three years of related office experience required; or Associate's degree (A.A.) from a college or technical school and one year of related office experience; or Bachelor's degree (B.A. or B.S.) in a related field.
Effectively communicate with others orally and in writing.
Requires the use of tact, initiative and independent judgment in responding to inquiries, complaints, requests for assistance, information or providing services to the public.
Must possess strong organizational skills and have the ability to pay close attention to details.
Ability to work independently, multi-task and effectively prioritize work load.
Ability to work effectively in an office environment that includes regularly receiving walk-in traffic and phone calls
Ability to work with mathematical concepts such as addition, subtraction, multiplication and division. Ability to calculate percentages, rates and ratios.
Ability to calculate fees associated with development applications and permits.
Must be able to learn, within a short period of time, how to read, interpret and utilize construction plans and specifications, architectural and engineering scales for reviewing permit drawings, site plans and City ordinances.
Must be proficient in the use of a computer and word processing and spreadsheet applications. Must be able to become proficient in the use of other applications such as permitting software and ArcMap (GIS).
Ability to become proficient in administrative practices and procedures including digital file management and production and distribution of digital information using applications such as FTP site and email functions in a reasonable amount of time.
Must be able to effectively operate standard office equipment.
While performing the functions of this job, the employee is regularly required to talk and hear. The employee regularly is required to stand, walk, and sit; use hands to finger, handle, or feel; reach with hands and arms. Some filing duties require the employee to stoop, crouch or kneel. The employee must occasionally lift and/or move up to 25 pounds. Vision abilities to accomplish computer and office work.

Nice To Haves

Experience in development, engineering, or construction related field preferred.

Responsibilities

Provide good customer service to both internal and external customers
Maintain positive and effective working relationships with other City employees
Responsible for day to day operations and flow of the review process for permits administered by the engineering division
Learn and apply City policies and standards to determine or select the most applicable way to respond to customers and the public in various situations
Evaluate permit applications for completeness and communicate with customers if additional information is necessary
Create and manage electronic files, to do lists and notify staff members in multiple divisions of new permit submittals
Enter information into permit software for all applicable permits and collect appropriate fees
Review, comment and approve street and lane closure permit requests and street/right of way excavation permit requests based on City policies and general directives
Input and maintain street and lane closure information on the City's website and interactive online map
Prepare, monitor and maintain water and sewer tap requests and temporary water service requests across a wide variety of property constraints and utility availabilities
Coordinate and schedule preconstruction meetings, inspections and other development review meetings for the engineering staff
Receive and process as built information from completed projects
Maintain permitting software with notes regarding project closeout status
Prepare, review, process, renew and release bond guarantees and letters of credit
Evaluate Hillside Hilltop Overlay District (HHOD) and 15% slope criteria using GIS software to determine if a grading permit is required as part of a residential building permit application
Frequently research and summarize city infrastructure data using GIS software for properties requesting rezoning for review by Staff Engineer
Maintain engineering permit review files in an accurate and efficient manner
Perform inquiry functions in financial system to obtain budget, accounting or purchasing information as needed
Process and keep track of purchase orders for the Engineering Division
Ensure payment of contractor invoices and prepare check requests
Attend Engineering Division staff meetings and Development Services staff meetings as scheduled
Record mileage for Engineering vehicles and provide information to Fleet as required
Assist in preparation of in-house specifications booklets, standard operating procedures and update Unified Development Code for inspectors and other staff
Assist in the compilation and preparation of Transportation Committee agendas as needed
Provide support to Development Services staff as needed to sort office mail, process building permit applications, and/or greet customers in person or on the phone
Perform other duties as assigned
Assist the Office Manager on an as-needed basis
Perform secondary duties as assigned