Engineering Manager

Melink Corporation•Milford, OH

12d•Remote

About The Position

This position is located in Milford, Ohio. Open to remote for ideal candidate. We are looking for a full-time Engineering Manager, a professional with experience in the HVAC industry to help take our company to the next level. The Melink Services Account Engineering Manager is the leader of the Account Engineering team. The Account Engineering team is the technical liaison between customer service and field service departments, provides technical support for customer inquiries, develops new solutions (scopes of work, and digital solutions), assists with new program rollout and more! The Account Engineering Team is a key part of creating and implementing new innovations at Melink! The best candidate will be an effective communicator across multiple departments, strong leader, and someone who thinks BIG!

Requirements

Minimum 10 years of related work experience desired with: Commercial Building Operations & Maintenance, Construction, Field Service, Engineering Design, Building Management Systems, or any other regionally focused service industry that is relevant
Team management experience preferred and must possess ability to lead, manage, hire, train, & delegate as necessary
A Bachelor’s degree is preferred (Engineering, Technology, Construction Management, Renewable Energy, or similar)
Must have superior customer service skills (i.e. excellent written & verbal communication skills)
Able to demonstrate a high level of integrity & a penchant for high quality
Must possess a strong work ethic & a high level of self-accountability
Excellent time management & attention to detail
Interest in & passion for sustainability
Must be able to multi-task & work well in teams
Proficient in Microsoft Suite (Teams, Excel, Word, PowerPoint)

Nice To Haves

Candidates with strong operational and/or quality expertise are strongly preferred (e.g., Six Sigma Green or Black Belt, DMAIC experience, ISO 9001, etc.)
Ability to understand financial reports & budgets is preferred
OSHA 10 or 30-hour training is preferred
NEBB TAB, NEBB Cx, or equivalent HVAC/Energy Management Certifications preferred
HVAC/Mechanical, Electrical, Plumbing, & related knowledge is preferred
AutoCAD experience is a plus
Experience with ERP systems is preferred
Experience with Electrical/HVAC load calculations, building envelope testing, &/or DALT is a plus

Responsibilities

Lead the Account Engineering Department, assign Account Engineers customers/programs/initiatives to directly support, track team capacity, and implement strategies that improve efficiency.
Manage technical documentation and maintain expert level knowledge of service offerings and customer expectations
Communicate technical expectations to National Network to ensure successful field execution
Ensure efficient transition of new customers from the Sales Team to the National Account Team
Develop and improve field service processes, HVAC TAB/Cx scopes of work and initiate improvement/accountability where applicable.
Provide primary technical support to the National Account/Sales Team and Customers.
Partner with the Field Service/Quality Team as necessary in the rollout of new scopes and programs
Maintain a heavy focus on innovation by creating/implementing new processes and job scopes which benefit both internal and external customers.
Promote clear and candid communication across all departments.
Facilitate Field Service Technician new hire office training as needed.
Maintain a keen understanding of training trends, program development, and best practices for field and office personnel.
Communicate with Field Service and National Account Team leadership to identify individual and team training needs.
Implement assessment strategies to verify training material/scope information retainment.
Additional job duties as assigned