Engineering Manager - Payments Platform

Bestow•Dallas, TX

5d•Remote

About The Position

Life insurance is one of the world's most important products. It's also one of the hardest to build, distribute, and modernize. Bestow exists to change that. Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers. Our platform unifies the fragmented, legacy value chain, enabling carriers to launch products in weeks instead of years. Carriers choose us to scale and operate at unprecedented speed, powered by AI and automation. Bestow isn't selling policies. We're building the infrastructure that helps an entire industry move faster, reach more people, and deliver on its promise. Backed by leading investors (Goldman Sachs, Hedosophia, NEA, Valar, 8VC) and trusted by major carriers, Bestow is powered by a team that moves with precision, purpose, and heart. If you want to help reimagine a centuries-old industry with lasting impact, join us. Bestow offers flexible remote/hybrid work, meaningful benefits, equity, and substantial growth opportunities. Bestow participates in the E-Verify Program. The Engineering team is responsible for all technology for Bestow and the Bestow Platform. We serve employees, consumers, and enterprise customers. In addition to building software, we integrate and manage many third-party products used by employees and as part of the platform. Our major functional teams are product engineering, infrastructure, IT, data & analytics, and program management. Engineering works closely with product management and design to define and prioritize the product roadmap. As an Engineering Manager for the Payments Team, you will lead a team of Backend Software Engineers responsible for Bestow's payment processing infrastructure. You will partner with Product Managers, Finance, Compliance, and our external partners to develop and support solutions that power premium collection, disbursements, and financial reconciliation across the platform. You will also collaborate with teams across Bestow to plan and execute the product roadmap. Our system runs on Kubernetes in Google Cloud Platform and is composed of several microservices written in Go that integrate using gRPC, REST, and async messaging patterns. You will share responsibility for operating our workloads on these platforms. A key focus for this role will be scaling our payments infrastructure—building reliable, PCI-compliant payment processing capabilities that support multiple payment methods, automated reconciliation, and seamless partner integrations. This role is open to remote candidates. #LI-Remote

Requirements

Bachelor's Degree or equivalent experience required
8+ years professional experience in the software industry, with at least 1 year of management experience while keeping your coding skills strong
Professional experience with Go or Python preferred
Comfortable using Docker for local software development
Familiar with modern, scalable system architectures (load balancing, horizontal scaling, etc.)
Experience with PostgreSQL or other relational databases (comfortable writing ANSI SQL)
Familiar with API design tools/languages (Protocol Buffers, Swagger, OpenAPI, etc.)
Cloud computing & Kubernetes (or similar container orchestration) preferred
Stripe Integration: Deep hands-on experience with Stripe APIs including Payment Intents, Payment Methods, Subscriptions, Invoicing, Connect, and webhook event handling
Adyen Integration: Experience with Adyen's payment platform including checkout integration, tokenization, recurring payments, and reporting APIs
PCI-DSS Compliance: Understanding of PCI compliance requirements, secure handling of cardholder data, and experience maintaining PCI-compliant systems
ACH Processing: Familiarity with ACH payment flows, SEC codes (WEB, PPD, CCD), NACHA file formats, and return/NOC handling
Payment Operations: Experience with payment failure handling, retry strategies, decline management, and dunning workflows
Financial Reconciliation: Understanding of payment reconciliation, suspense account management, dispute/chargeback workflows, and refund processing
Deep understanding of the entire software development lifecycle, including feature inception, system maintenance, continuous integration and release strategies, and GenAI developer tooling
Ability to track key metrics and consistently meet established Service Level Agreements (SLAs)
Ability to understand complex technical problems and identify areas of risk
Ability to go deep technically when necessary—you should be able to contribute changes to the team's codebases at any time
Highly organized and detail-oriented
Proven track record of building and retaining high-performing teams
Strong problem-solving abilities
Excellent communication and collaborative attitude
End-to-end ownership mentality

Nice To Haves

IVR Payments: Experience with payment IVR solutions (PCI Pal or similar) for secure phone-based payment collection is a plus

Responsibilities

Remain hands-on in the code and actively participate in system design and architecture decisions
Regularly review pull requests, providing thoughtful feedback that elevates code quality
Partner with engineers on complex technical challenges, offering guidance without micromanaging
Drive large initiatives from conception through delivery
Own Stripe and Adyen integrations including payment method management, transaction processing, webhook handling, and reconciliation workflows
Lead PCI compliance efforts including IVR payment solutions (PCI Pal), secure card data handling, and maintaining PCI-DSS compliance across payment touchpoints
Design card and ACH payment flows including forward API integrations, SEC code implementation for ACH transactions, and hard decline management strategies
Build financial reporting infrastructure for disputes, refunds, chargebacks, suspense accounts, and dispute reversals
Implement payment failure handling including exposure of payment failures in data feeds, retry logic, and operational alerting
Drive payment operations improvements including checks automation, reducing manual intervention, and streamlining reconciliation processes
Orchestrate effective engineering ceremonies that promote collaboration and continuous improvement
Create personalized growth plans for each team member, identifying strengths and development areas
Provide regular, constructive feedback and create opportunities for engineers to expand their skills
Balance technical excellence with business objectives
Demonstrate sound judgment when making technical trade-offs
Communicate complex technical concepts clearly to both technical and non-technical stakeholders

Benefits

Competitive salary and equity based on role
Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs
100% paid-premium option for medical, dental, and vision insurance
Lifestyle stipend to support your physical, emotional, and financial wellbeing
Flexible work-from-home policy and open to remote
Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting
Employee-led diversity, equity, and inclusion initiatives

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