Engineering Manager, Consumer Fraud

DoorDash USA•San Francisco, CA

About The Position

DoorDash is looking for an Engineering Manager to lead the Consumer Fraud team. This team builds AI-first fraud prevention systems, spanning LLM-powered decisioning, machine learning models, and real-time risk platforms that protect the customer experience at scale. You will be instrumental in: Enhancing Customer Trust: Deliver seamless, high-quality experiences while leveraging LLM reasoning and ML models to detect abuse and protect customer interactions in real time. Combating Fraud with AI: Design and deploy machine learning and LLM-powered systems that understand complex user behavior, detect emerging fraud patterns, and automate enforcement with high precision. Automating and Scaling Fraud Operations: Build agentic workflows and AI-assisted review systems that reduce manual effort, accelerate investigations, and continuously improve through feedback loops. Developing Intelligent, Scalable Platforms: Create reusable, platformized fraud systems that combine real-time signals, model outputs, and LLM-based decisioning to enable rapid experimentation and deployment across teams. As an Engineering Manager, you will partner closely with Product, Design, Analytics, and Operations to define and execute an AI-driven fraud roadmap with minimal user friction. You will lead a team of engineers to build scalable, intelligent systems and solve complex challenges at the intersection of ML, LLMs, and distributed systems.

Requirements

BS, M.S., or PhD. in Computer Science or related field
3+ years of experience in people management leading backend teams
8+ years of industry experience
Extensive experience as an engineer in a fast-paced, product-focused development environment
Experience with distributed system design, system scaling, and performance optimization
Hands-on leadership and strong product intuition
Humility - willing to get into the details and open to feedback
Growth mindset - you're eager to expand your skill set and excited to carve out your career path in a hyper-growth setting
Adaptability, resiliency, and ability to thrive in ambiguity - things can change quickly, and you'll need to help the team evolve

Responsibilities

Lead and grow a team of exceptional backend engineers delivering user-friendly engineering solutions
Collaborate with Product Managers, Business leaders, and key stakeholders to determine the team's roadmap and vision, and manage execution against that roadmap
Provide architectural guidance and professional development for a team of 5+
Encourage innovation, teamwork, implementation of cutting-edge technologies, and outside-of-the-box thinking
Oversee the hiring process for your team, in partnership with recruiting, to grow a diverse and inclusive team

Benefits

comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act).
DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

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