Engineering Aide

Diversified Services Network, Inc.•Mossville, IL

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Engineering Aide to join our team in Mossville, IL! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk! JOB RESPONSIBILITIES: Conduct inspections and analytical tests to determine engineering requirements; analyze, synthesize, and report data to support problem-solving and decision-making. Resolve engineering issues by researching, adapting, and applying technical solutions; prepare drawings, schematics, and diagrams as needed. Maintain and improve quality standards by performing quality assurance tests, evaluating processes, and implementing improvements. Monitor and manage costs by preparing cost-benefit analyses and tracking expenses to meet budget objectives. Handle 30–50 dealer inquiries per day, providing timely and accurate responses; research answers using internal systems and contacts, record interactions in Salesforce, and support order placement. Collect, organize, and present data in reports and presentations to identify trends and support business decisions. Ensure coverage by adhering to assigned Helpline shifts and maintaining punctuality. EDUCATION & EXPERIENCE REQUIRED: High School Diploma required AND 5 years experience required. REQUIRED SKILLS: Basic ability to make sketches, engineering drawings and common computations. Basic ability to perform details calculations to compute and establish manufacturing, construction and installation standards and specifications. Basic knowledge of the practical application of engineering science and technology. Previous experience with computer applications and design software related to engineering field. SOFT SKILLS REQUIRED: Must have excellent interpersonal and communication (verbal and written) skills to respond to technical questions via phone or email. Team player and willing to reach out for assistance to be able to answer dealer inquires. Ability to process technical information

Requirements

High School Diploma required AND 5 years experience required.
Basic ability to make sketches, engineering drawings and common computations.
Basic ability to perform details calculations to compute and establish manufacturing, construction and installation standards and specifications.
Basic knowledge of the practical application of engineering science and technology.
Previous experience with computer applications and design software related to engineering field.
Must have excellent interpersonal and communication (verbal and written) skills to respond to technical questions via phone or email.
Team player and willing to reach out for assistance to be able to answer dealer inquires.
Ability to process technical information

Responsibilities

Conduct inspections and analytical tests to determine engineering requirements; analyze, synthesize, and report data to support problem-solving and decision-making.
Resolve engineering issues by researching, adapting, and applying technical solutions; prepare drawings, schematics, and diagrams as needed.
Maintain and improve quality standards by performing quality assurance tests, evaluating processes, and implementing improvements.
Monitor and manage costs by preparing cost-benefit analyses and tracking expenses to meet budget objectives.
Handle 30–50 dealer inquiries per day, providing timely and accurate responses; research answers using internal systems and contacts, record interactions in Salesforce, and support order placement.
Collect, organize, and present data in reports and presentations to identify trends and support business decisions.
Ensure coverage by adhering to assigned Helpline shifts and maintaining punctuality.