Engineer Technology

TATA Consulting Services•Cumming, GA

50d•$90,000 - $115,000

About The Position

Perform L2/L3 support for ServiceNow platform issues, enhancements, and upgrades. Manage user roles, groups, ACLs, and domain separation configurations. Monitor platform performance, conduct health checks, and optimize system operations. Design and develop custom applications, workflows, and integrations using JavaScript, REST/SOAP APIs, and ServiceNow Studio. Implement and enhance modules including Incident, Problem, Change, CMDB, Knowledge, and Service Portal. Develop and maintain HRSD solutions including HR Case Management, Onboarding, and HR Integrations. Architect and implement solutions across ITSM, ITOM (Discovery, Event Management, Service Mapping), HRSD, CSM, GRC (Risk, Policy & Compliance), and SecOps (Security Incident & Vulnerability Response). Lead integration efforts with third-party systems using web services Deliver Performance Analytics dashboards and reports aligned with business KPIs. Conduct workshops and collaborate with cross-functional teams to define requirements and best practices. Mentor junior developers and foster a culture of continuous learning and process improvement. Manage vendor relationships and coordinate with external consultants.

Requirements

Bachelor's degree in computer science or related field
ServiceNow Certified System Administrator (CSA); additional certifications preferred.
7+ years of hands-on ServiceNow development and administration experience.
Strong understanding of ITIL processes and SDLC methodologies (Agile, Scrum, Waterfall)

Nice To Haves

Experience with BMC Remedy ITSM and its integration with ServiceNow.
Hands-on with Domain Separation and multi-tenancy configurations.
Familiarity with ServiceNow Orchestration and Automation techniques.
Exposure to enterprise-level migrations and data integrity management.

Responsibilities

Perform L2/L3 support for ServiceNow platform issues, enhancements, and upgrades.
Manage user roles, groups, ACLs, and domain separation configurations.
Monitor platform performance, conduct health checks, and optimize system operations.
Design and develop custom applications, workflows, and integrations using JavaScript, REST/SOAP APIs, and ServiceNow Studio.
Implement and enhance modules including Incident, Problem, Change, CMDB, Knowledge, and Service Portal.
Develop and maintain HRSD solutions including HR Case Management, Onboarding, and HR Integrations.
Architect and implement solutions across ITSM, ITOM (Discovery, Event Management, Service Mapping), HRSD, CSM, GRC (Risk, Policy & Compliance), and SecOps (Security Incident & Vulnerability Response).
Lead integration efforts with third-party systems using web services
Deliver Performance Analytics dashboards and reports aligned with business KPIs.
Conduct workshops and collaborate with cross-functional teams to define requirements and best practices.
Mentor junior developers and foster a culture of continuous learning and process improvement.
Manage vendor relationships and coordinate with external consultants.

Benefits

Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume