Engineer Manager

Westmont Group•Houston, TX

10h•Onsite

About The Position

The Engineer Manager directs all aspects of engineering operations including emergency programs, energy management, asset protection, preventive maintenance and repairs to equipment, structures and grounds. This role also directs the Engineering staff, accounting/budgeting, asset protection, inventory control and human resources. The Engineer Manager directs all operations in alignment with the direction of the General Manager, Company, brand standards and local, state and national regulations. Responsible for quality service, meeting/exceeding financial goals, short and long term planning and day-to-day operations. Recommends the Engineering budget, business plan, capital expenditures and manages within approved plans and objectives. This description is a summary of primary responsibilities and qualifications and is not intended to include all duties or qualifications that may be required now or in the future.

Requirements

Five or more years of related experience in building management/engineering.
Substantial and successful track record in profitable Engineering management while maintaining integrity and professional bearing.
Minimum of three years of managerial skills as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large scale work projects.
The ability to effectively and efficiently schedule, manage and delegate work.
Excellent verbal and written English communication skills.
Ability to read and communicate verbally and in writing.
Computer literate in MS Word, Excel.
Complex mathematical skills and considerable skill in the use of Excel Spreadsheets and/or calculator to prepare complex mathematical calculations without error, i.e. budgets.

Nice To Haves

Familiarity with the hospitality industry practices preferred.

Responsibilities

Direct all facets of Engineering.
Keep abreast of brand standards and the competition's products and strengths to continually improve revenues and profit margins while maintaining quality.
Use business/management knowledge, applications in the industry, and experiences to provide leadership, both internally and externally, to assist the General Manager in positioning the hotel as a market leader.
Be a coach with a positive attitude on a daily basis.
Implement, manage and comply with Company policies, practices and programs.
Ensure compliance with brand standards and local, state and national regulations.
Ensure optimal levels of quality service and hospitality are provided to guests.
Walk the property daily to identify issues and to speak with and listen to associates.
Ensure preventative maintenance programs are in place to protect assets and maintenance related problems are promptly and properly addressed.
Inspect and evaluate the condition of the Engineering areas, equipment and inventories.
Investigate, analyze and report on all incidents and accidents.
In conjunction with the General Manager, coordinate activities and liaise with local and federal law enforcement agencies, fire companies and insurance agencies to resolve problems and ensure a safe environment for guests and associates.
Generate costs comparison and solicit bid/proposals as needed.
Submit recommendations for changes and improvements to the General Manager.
Work collaboratively with the Corporate Office to ensure Company assets are accurately tracked.
Direct all emergency programs including equipment maintenance and inspections, staff training, practice drills, accurate recordkeeping and compliance with all policies, procedures, codes and regulations.
Direct and promote an accident prevention program to minimize liabilities and related expenses.
Ensure appropriate sanitary, safety, security and emergency procedures are in place, followed and comply with policies, standards and regulations.
Ensure the staff is proficient in sanitary, safety, security and emergency procedures.
Notify the General Manager of any potential liability and propose proper course of action to prevent the hotel from incurring any such liability.
Make recommendations to the General Manager on additional safeguards as appropriate.
Practice safe work habits.
Ensure associates are properly trained in the use and maintenance of Company assets.
Communicate with hotel department heads to become aware of maintenance needs and ensures timely response to internal requests.
Communicate effectively both verbally and in writing to provide clear direction to staff.
Assign and instruct all direct reports in details of work.
Observe performance and encourage improvement.
Monitor hotel traffic and make staffing adjustments accordingly.
Supervise and review costs and inventory.
Conduct disciplinary action as required for those directly supervising.
Conduct 90 day and annual performance evaluations for the engineering staff.
Ensure a high level of customer satisfaction and build long terms mutually beneficial customer relationships to support future revenue growth.
Coordinate and communicate verbally and in writing with customer (internal and external).
Follow up with customer.
Make presence known to customer at all times.
Display leadership in guest hospitality and ensures consistent, high level service throughout all phases of hotel events.
Set a positive example for guest relations.
Interact with guests to obtain feedback on product quality and service levels.
Effectively respond to and handle guest problems and complaints.
Review Guest Service Results with leaders.
Participate in the development and implementation of corrective action plans.
Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement.
Demonstrate commitment to Westmont Hospitality operating principles and philosophies.
Hold self and others accountable for achieving results.
Address conflict in a timely manner.
Contribute to team results.
Deal with change effectively.
Make decisions, including employees/team and commit to a course of action with available information.
Conduct one on one meeting with Direct Reports to ensure their ongoing development.
Maintain open channels of communications for all levels (line employees through General Manager) and monitor employee relations.
Aid in establishing a positive relationship between Hotel Corporation and property owners.
Ensure all required licenses, permits, contracts, insurance, inspections, are in proper order, with the assistance of GM and Controller.
Ensure the prompt and proper submission of all corporate, divisional and governmental reports required.
Survey and perform property inspections on a daily basis by visually identifying areas of the Hotel for needed improvements such as guest’s rooms, public areas and restaurants.
Perform other duties and special projects as assigned by the supervisor.
Hire the best people available from inside and outside Doubletree by Hilton.
Hire for talent, diversity and balance of skills.
Support Doubletree’s interviewing tools to ensure hiring decisions are based on the candidate’s job-related talent, skills and competencies.
Maintain succession planning.
Use all available on the job training tools for employees; implement and manage training initiatives and conduct training when appropriate; ensures self and direct reports have completed appropriate training classes.
Manage employee progressive discipline procedures for areas of responsibility.
Ensure each hotel’s policies are administered fairly and consistently.
Ensure disciplinary procedures and documentation are completed according to Employee Handbook.
Ensure regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.
Establish and maintain open, collaborative relationships with employees and ensures employees do the same within the team.
Actively solicit feedback, utilize an “open door” policy and review employee satisfaction results to identify and address employee problems and concerns.
Ensure employees are treated fairly and equitably.
Constantly strive to improve employee retention.
Bring issues to the attention of the Controller as necessary.
Celebrate successes and publicly recognize the contributions of team members; ensures recognition is taking place across areas of responsibility.
Maintain an on-going employee recognition program.
Enliven the hotel culture within the hotel.
Support Public Relations’ initiatives.
Maintain a consistent professional and positive attitude when communicating with guests and associates.
Maintain effective two-way communications that crosses departmental lines.
Approach all encounters and actions with guests and associates in a friendly, service oriented manner.
Conduct regularly scheduled meetings with the Engineering staff to provide organizational information and educate associates on changes and activities.
Communicate Engineering activities and plans with peers and superiors to obtain appropriate consultation, guidance and approval.