Engagement Manager

JLL•Jacksonville, FL

69d•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are looking for a Space Data Engagement Manager for our Workplace & Occupancy Planning Team We are seeking a Space Data Engagement Manager to effectively manage key client drawing and data portfolio, providing analytical data reporting to support strategic planning functions and sharing critical data with other relevant technology solutions as appropriate. Role Purpose As a Space Data Engagement Manager, you will be the single point of contact for the CAFM / IWMS database, drawing, and application related support. You will drive consistent processes for submitting, reviewing, and approving data change requests. You will lead the recurring site data validation (space audits) program to ensure seat assignments and floor plans are accurate. You will need to have a comprehensive understanding of the relevant space data management system because you will be the Subject Matter Expert on the Occupancy Planning and overall account team. You will be a key member of the allocation/chargeback cycle and related reporting requirements. You will act as liaison between the client, and partner service lines, effectively communicating problem statements and their resolutions. You will also interact with a global team of Computer Assisted Design (CAD) analysts, providing critical updates to the CAFM / IWMS drawing portfolio. Every day is different, and in all these activities we'd encourage you to show your ingenuity. If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

Requirements

Bachelor's degree and previous CAFM experience preferred.
Previous experience utilizing and extracting data from FM Systems, and/or comparable experience with other systems (i.e. Archibus, Serraview, Manhattan, Tririga or similar).
Previous experience in space/occupancy planning, highly desirable.
Proficient in Microsoft Excel to assist with organize data.
Inquisitive and curious by nature, asking questions to better understand the underlying needs of our clients.
Proactive and innovative to determine and develop the right solutions for your stakeholders.
Dynamic and technologically savvy, preferably with some level of AutoCAD skills and experiences.
Excellent communicator - both written and oral.
Independent, self-starter with the ability to prioritize multiple tasks and manage deadlines in an agile environment.
Strong interpersonal skills with an ability to interact with both external and internal clients working to develop and cultivate diverse and inclusive teams.

Responsibilities

Translate space data from the physical environment into two-dimensional floor plans, markup and submit redline updates to global CAD Analyst team
Process Data Change Requests following verification of requested changes and appropriate stakeholder approval credentials
Participate in reoccurring Data Confidence routines, ensuring CAFM / IWMS System accuracy prior to Rental allocation processing
Execute strategic scheduling of on-site validations across multiple sites annually, prioritizing visits based on project timelines and operational impact
Support Occupancy Planning Practice knowledge management by assisting in the development of processes, tools, and client deliverables that will be included in best practices.
Respond to ad hoc client requests to ensure exceptional service delivery and exceed stated Key Performance Indicators
Excel in matrix organization by building relationships across global teams and reporting hierarchies
Address multifaceted problems through innovative thinking and comprehensive data analysis
Identify and resolve data discrepancies through systematic analysis and stakeholder coordination