Engagement Manager

Hike2•Work from Home, PA

1d•$140,000 - $200,000

About The Position

HIKE2 is a leading provider of technology advisory and implementation services that specializes in empowering a distinct set of industries to define their future and accelerate their path forward. With expertise for law firms, financial services, insurance, business service providers, and high-tech SaaS companies, our team addresses complex and evolving challenges by providing advisory services and tailoring cutting-edge cloud solutions, AI initiatives, and data & analytics programs. We are a collaborative, diverse, and action-oriented group of consultants who work iteratively to capture client mindsets and solve the most complex business problems. For our teams, there’s no such thing as “cookie-cutter” advice or solutions. We thrive in change and love going from blank slate to truly innovative ideas and creative breakthroughs, developing solutions from our deep, cross-discipline expertise shaped by senior advisors and practical experience. We care deeply about our clients, building strong and positive relationships with their partners and fellow guides, and the impact of their work. At HIKE2: We work in teams We are committed to our customer success and each other’s success We set the bar high and challenge one another We are passionate about emerging technologies and love the thrill of venturing to the edge of technology We get out from behind our desks and go to the drawing board We gather information and get to know our clients face to face Are you ready to make a change? Join our growing team and excel in your career! The Engagement Manager is a senior-level client leader responsible for ensuring the overall success, quality, and growth of HIKE2 client engagements. This role requires a unique blend of strategic advisory skills, delivery leadership, and business development expertise. In this role, you will operate at both the executive and program levels — building trust, guiding vision, and translating complex capabilities into measurable business value. You will oversee delivery across diverse methodologies, ensure every engagement meets client expectations, and drive the growth and expansion of each account relationship. HIKE2’s portfolio spans AI & Innovation, Data & Analytics, Advisory, and Cloud Solutions practices. The Engagement Manager will help clients harness these capabilities to accelerate digital transformation, modernize operations, and deliver measurable business outcomes. This includes guiding organizations through the adoption of emerging technologies well as improvements to processes, customer experiences, and organizational effectiveness. This position is ideal for a seasoned professional with a proven record of leading transformative technology initiatives, fostering deep client relationships, and driving both business and delivery excellence in a consulting environment. There are several key areas to this role: Client Relationship and Advisory: Serve as the strategic advisor and primary relationship owner for assigned accounts. Build and maintain trusted relationships with client executives, senior stakeholders, and delivery teams. Translate business and technical strategies — including AI-enabled, Data & Analytics and Cloud solutions — into clear, actionable business value propositions. Lead the strategy-to-delivery handoff from Advisory engagements, shaping clear projects, success metrics, and mobilization plans from strategic recommendations. Advise clients on how emerging technologies can be integrated into their operations to improve efficiency, innovation, and customer outcomes. Anticipate client needs, proactively surface opportunities, and lead conversations that shape long-term partnerships. Delivery Oversight and Quality: Provide executive-level oversight for multiple engagements, ensuring scope, quality, and timelines are met or exceeded. Partner with Delivery Leads, Project Managers, and Technical Architects to resolve risks, remove roadblocks, and ensure exceptional outcomes. Collaborate with internal teams to align staffing and resource planning, ensuring the right capabilities are in place to meet delivery and account growth objectives. Monitor project financials and partner with leadership to improve margins, utilization, and delivery efficiency. Propose delivery workstreams from Advisory engagements (roadmaps, current/future state, value cases). Maintain a holistic view of account health, delivery performance, and client satisfaction. Business Development and Solutioning: Collaboration with Advisory, AI & Innovation, Data & Analytics, and Cloud Solutions practice leads to design solution approaches that meet client’s strategic goals and define how impact will be measured. Contribute to proposals, executive presentations, and statements of work. Accountable for Bookings and Pipeline Targets Convert Advisory findings into proposals including scope, estimates, and business value. Leverage deep understanding of HIKE2’s practices — AI & Innovation, Data & Analytics, and Cloud Solutions — to design innovative, client-specific solutions. Internal Collaboration and Leadership: Champion and lead the account review / roadmapping process that aligns sales, delivery, partnerships, and marketing around shared client objectives. Share client insights to inform go-to-market strategies. Mentor and coach internal team members on executive communication, delivery excellence, and consultative engagement.

Requirements

10+ years in senior client-facing roles within consulting, technology services, or enterprise delivery.
Proven ability to engage with and influence C-level and senior business stakeholders.
Demonstrated success in translating complex technical concepts — including AI & Innovation, Data & Analytics and Cloud Solutions — into strategic business outcomes.
Strong understanding of how AI is transforming business operations and the ability to advise clients on practical, high-value applications.
Experience turning strategic advisory outputs (roadmaps, capability assessments, operating models) into actionable delivery plans, backlogs, and SOWs.
Ability to frame business cases and prioritize initiatives based on advisory recommendations.
Strong understanding of delivery methodologies (Agile, Waterfall, Hybrid) and enterprise program management.
Experience shaping and closing new business opportunities, including solution approach, scope, and estimates.
Exceptional communication, facilitation, and relationship-building skills.
Track record of leading multidisciplinary teams to deliver high-value client outcomes.

Responsibilities

Serve as the strategic advisor and primary relationship owner for assigned accounts.
Build and maintain trusted relationships with client executives, senior stakeholders, and delivery teams.
Translate business and technical strategies — including AI-enabled, Data & Analytics and Cloud solutions — into clear, actionable business value propositions.
Lead the strategy-to-delivery handoff from Advisory engagements, shaping clear projects, success metrics, and mobilization plans from strategic recommendations.
Advise clients on how emerging technologies can be integrated into their operations to improve efficiency, innovation, and customer outcomes.
Anticipate client needs, proactively surface opportunities, and lead conversations that shape long-term partnerships.
Provide executive-level oversight for multiple engagements, ensuring scope, quality, and timelines are met or exceeded.
Partner with Delivery Leads, Project Managers, and Technical Architects to resolve risks, remove roadblocks, and ensure exceptional outcomes.
Collaborate with internal teams to align staffing and resource planning, ensuring the right capabilities are in place to meet delivery and account growth objectives.
Monitor project financials and partner with leadership to improve margins, utilization, and delivery efficiency.
Propose delivery workstreams from Advisory engagements (roadmaps, current/future state, value cases).
Maintain a holistic view of account health, delivery performance, and client satisfaction.
Collaboration with Advisory, AI & Innovation, Data & Analytics, and Cloud Solutions practice leads to design solution approaches that meet client’s strategic goals and define how impact will be measured.
Contribute to proposals, executive presentations, and statements of work.
Accountable for Bookings and Pipeline Targets Convert Advisory findings into proposals including scope, estimates, and business value.
Leverage deep understanding of HIKE2’s practices — AI & Innovation, Data & Analytics, and Cloud Solutions — to design innovative, client-specific solutions.
Champion and lead the account review / roadmapping process that aligns sales, delivery, partnerships, and marketing around shared client objectives.
Share client insights to inform go-to-market strategies.
Mentor and coach internal team members on executive communication, delivery excellence, and consultative engagement.

Benefits

Six national health medical plans to choose from, including a HSA option
Dental & Vision options
Retirement Savings with a Safe Harbor 401K plan with immediate vesting and company match
Long and short term disability coverage options
Life Insurance and travel insurance
Flexible PTO policy and 10 paid holidays
Reimbursement for certifications related to your role
Opportunity for career development, advancement and learning

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