Engagement Manager

Nanonets•Palo Alto, CA

2d•Hybrid

About The Position

We’re hiring an Engagement Manager to own the post‑sale customer journey and ensure customers achieve meaningful business outcomes with Nanonets. This role sits at the intersection of customers, product, and engineering — blending stakeholder management, light technical fluency, and project leadership. You will be the primary point of contact for customers after implementation, responsible for driving adoption, managing expectations, and representing the customer’s voice internally.

Requirements

3+ years of experience in stakeholder‑facing roles such as Customer Success, Engagement Management, Account Management, Consulting, or Project Management.
Strong verbal and written communication skills, with the ability to explain complex concepts to both technical and non‑technical audiences.
Proven ability to manage multiple projects and customer relationships simultaneously.
Experience working cross‑functionally with product and engineering teams.
Strong problem‑solving, conflict resolution, and expectation‑management skills.

Nice To Haves

Experience in SaaS, AI/ML, workflow automation, or enterprise software.
Familiarity with writing PRDs or structured requirement documents.
Experience working with enterprise or mid‑market customers.
Comfort influencing without authority in fast‑paced, high‑growth environments.

Responsibilities

Own customer relationships post‑implementation and serve as the single point of contact for ongoing engagement.
Build trusted relationships with customer stakeholders across technical and non‑technical teams.
Proactively manage customer expectations, risks, and escalations to ensure long‑term satisfaction and retention.
Translate customer requirements into clear documentation (PRDs, workflows, success criteria) for internal teams.
Partner closely with Product, Engineering, and Solutions teams to scope work, prioritize requests, and deliver against timelines.
Maintain and prioritize backlogs across multiple customer accounts.
Plan and communicate project timelines using structured documentation (project plans, trackers, presentations).
Ensure end‑to-end testing and validation of workflows before customer release.
Act as the voice of the customer internally, clearly surfacing feedback, enhancement requests, and recurring themes.
Identify opportunities to improve product adoption, workflow efficiency, and customer outcomes.
Support renewals and expansions by demonstrating value realization and impact.