Engagement Manager (UK)
About The Position
Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions. Build and nurture strong, trust-based relationships with enterprise customers. Monitor customer health and satisfaction, identifying risks and opportunities for expansion. Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders. Collaborate across departments to deliver exceptional customer outcomes. Raise and escalate potential risks, ensuring swift resolution and customer retention. Continuously identify ways to add value and improve the customer experience. Translate technical information into clear, engaging stories for technical and non-technical stakeholders Why Join Us? Work with some of the biggest names in tech to address critical Trust & Safety challenges. Be part of a supportive, mission-driven team that values integrity and innovation. Enjoy opportunities for growth and professional development in a cutting-edge field.
Requirements
- Experience: 3+ years in Project Management in the Security, Malware, Trust & Safety, or related industries, ideally with some experience in a customer-facing role.
- People Skills: Exceptional interpersonal and communication skills with a no-ego, collaborative approach.
- Problem-Solving: Sharp, detail-oriented, and capable of navigating complex challenges.
- Adaptability: Eager to learn, grow, and thrive in a dynamic environment.
- Team Player: Proven ability to work cross-functionally and across multiple stakeholders.
Responsibilities
- act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions
- Build and nurture strong, trust-based relationships with enterprise customers
- Monitor customer health and satisfaction, identifying risks and opportunities for expansion
- Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders
- Collaborate across departments to deliver exceptional customer outcomes
- Raise and escalate potential risks, ensuring swift resolution and customer retention
- Continuously identify ways to add value and improve the customer experience
- Translate technical information into clear, engaging stories for technical and non-technical stakeholders
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
251-500 employees
