Engagement Manager II

RealPage, Inc.•Richardson, TX

40d

About The Position

Engagement Managers are responsible for successful SaaS delivery, specifically the deployment of the RealPage solution platform. The EM partners with each assigned customer to understand their business goals and objective and then creates a comprehensive onboarding plan to meet those goals. He/she establishes the scope of the project, deployment schedule and the overall strategic approach. The EM is also responsible for identifying all necessary resources.

Requirements

BA/BS degree or equivalent experience within industry.
Proficiency and at least five years of experience with MS Office Tools.
Strong project management skills required; ability to manage multiple priorities simultaneously with minimum of three years relevant project management work experience (PMP preferred).
Proven effectiveness and three years of experience leading and facilitating executive meetings and workshops.
A minimum of four years of experience dealing with large, complicated accounts at the senior business level with recent and direct hands-on executive experience.
Capability as credible and effective advisor/coach specifically around change management (cultural, business, and technical).
Executive level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog.
Ability to prioritize, multitask and perform effectively under pressure.
Strong attention to detail.
Ability to adapt to change and work well in a dynamic environment.
Ability to work outside normal business hours at times depending upon workload.
Ability to travel occasionally (less than 15%).

Nice To Haves

Knowledge of RealPage products and platform features, integrations and best practices.
An understanding of and experience with multifamily industry operations and marketing.
Ability to contribute ideas and recommendations around product enhancements, training approach and training materials.
MBA or advanced degree.

Responsibilities

Oversee deployment/implementation of RealPage products for assigned clients.
Create, execute, and manage complex project management plans for SMB, Corporate, and Enterprise, and Institutional accounts.
Partner with RP implementation consultants and subject matter experts to provide a streamlined customer experience including support, and guidance for RP solutions.
Partner with clients to ensure migrations and technical implementations meet client expectations and all deliverables are provided.
Identify client goals and business needs and work to meet them throughout the implementation.
Champion the capabilities of the RealPage platform and maintain ongoing familiarity with general product functionality and workflows.
Establish familiarity with RealPage resources and training options to advise on change management and general implementation best-practices.
Establish effective and comprehensive change management plans with clients to accompany the solution rollout.
Identify risks to the client achieving their stated business goals and developing a risk mitigation plan.
Serve as a client advocate in driving industry best practices and the evolution of the RealPage Platform functionality, courses, and administrative services integral to their success.