Engagement Manager II

Akamai•Cambridge, MA

10d

About The Position

Are you passionate about building relationships and ensuring customer success? Are you a fast learner who is fascinated by cloud technologies? Join our prestigious team Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customer needs and to deliver results and possibilities for their growth and success. We build trusted relationships through clear communication, honesty and listening to our customers. Shape value for our customers You will be responsible for maximizing value, retention and growth throughout the customer lifecycle. You will help build and develop customers' cloud strategies. Becoming an industry expert, delivering innovative outcomes for customers through relationships, business acumen, and operational focus. As an Engagement Manager II, you will be responsible for: Working independently as a trusted advisor for customer stakeholders to support their long-term strategy and visions Owning the technical program management while maximizing Akamai's platform value for the customer Being the central point of contact for customers and leading the integrated account team delivering customer success Educating customers on and empowering their adoption of Akamai's products and services to support account growth Responding to escalations when various program management issues arise and leading operational improvements to mitigate future risks Do what you love To be successful in this role you will: Have 8 years of relevant experience and a Bachelor's Degree in Computer Science or its equivalent Have relevant experience in customer-facing technical roles within public cloud or cloud software companies Demonstrate proven ability to manage and deliver large-scale cloud projects for enterprise customers Have solid consulting, relationship-building, and communication skills with stakeholders at all organizational levels Possess hands-on expertise in IaaS, Kubernetes, containers, CI/CD pipelines, or other modern cloud technologies Have program or project management experience across cross-functional technical teams, with cloud architect certifications Be proficient in English and Mandarin (written and spoken), with solid presentation skills to explain complex technical concepts clearly Be willing to travel 25-35% to customer offices, and cover the West Coast area (California and Seattle) Build your career at Akamai Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact. With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here. Learn more Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details. Compensation Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $119,600 - $215,400/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

Requirements

Have 8 years of relevant experience and a Bachelor's Degree in Computer Science or its equivalent
Have relevant experience in customer-facing technical roles within public cloud or cloud software companies
Demonstrate proven ability to manage and deliver large-scale cloud projects for enterprise customers
Have solid consulting, relationship-building, and communication skills with stakeholders at all organizational levels
Possess hands-on expertise in IaaS, Kubernetes, containers, CI/CD pipelines, or other modern cloud technologies
Have program or project management experience across cross-functional technical teams, with cloud architect certifications
Be proficient in English and Mandarin (written and spoken), with solid presentation skills to explain complex technical concepts clearly
Be willing to travel 25-35% to customer offices, and cover the West Coast area (California and Seattle)

Responsibilities

Working independently as a trusted advisor for customer stakeholders to support their long-term strategy and visions
Owning the technical program management while maximizing Akamai's platform value for the customer
Being the central point of contact for customers and leading the integrated account team delivering customer success
Educating customers on and empowering their adoption of Akamai's products and services to support account growth
Responding to escalations when various program management issues arise and leading operational improvements to mitigate future risks