Engagement Manager II

TEKsystems•Albuquerque, NM

1d•$105,000 - $150,000•Remote

About The Position

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. The Engagement Manager II (EM II) is a delivery leadership position within the TEKsystems Global Service’s (TGS) organization, responsible for managing one or more engagements or engagement teams at a time. The EM II is responsible for managing customer experience through regular check-ins and timely updates on engagement progress. The EM II ensures high quality service delivery and a high level of client satisfaction that aligns with client success criteria. The role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. This position requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. The role is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization for all engagements in their portfolio. This role may require travel several times per year.

Requirements

Bachelor’s Degree or equivalent experience.
Minimum of 5 years of experience in project management.
Excellent oral and written communication skills (English language).
Analysis and problem-solving skills.
Time management and organizational skills.
People management skills.
Experience in project management fundamentals or as an acting Scrum Master.
Exposure to professional services agreements including the change management process.
Exposure to IT Managed Services, project management classes, and other IT certifications.
Demonstrated project risk analysis and mitigation skills.

Nice To Haves

Experienced consultant in the IT Professional Services industry specializing in delivering AWS cloud engagements.
Experience in complex deliverable-based, fully outsourced, or large-scale engagements or programs.
Knowledge and understanding of AWS services, delivery models and solutions (IDP, Connect etc.)
Client Facing experience with a strong communication up to C-Suite.
Use successful delivery to lead renewals, expansion, and advocacy across the portfolio.
Ability to manage risks and devise mitigation strategies at the highest levels
Experience with Agile methodologies: Scrum, Kanban, SAFe, XP.

Responsibilities

Oversee engagements varying delivery models, to ensure that objectives are achieved, delivered according to schedule, and within budget. Additionally, ensuring that internal compliance requirements are fulfilled. Provides strategic value to clients and engagements consistently.
Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly.
Regularly informing internal and external stakeholders about the progress, challenges, and results of engagement activities.
Managing the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability.
Ensuring efficient utilization of resources across engagements, optimizing team performance and engagement outcomes.
Identifying potential risks early and implementing strategies to mitigate them, ensuring engagement stability.
Preparing detailed performance reports and presenting them to senior management and clients.
Leading larger engagement teams, mentoring resources, and fostering a collaborative team environment.
Focusing on client satisfaction and retention by delivering high-quality services and addressing any issues promptly.
Identifying opportunities and collaborating with sales partners for upselling and cross-selling, aiding in organic business growth.
Makes sense of complex, high quantity, and sometimes contradictory information, to effectively solve problems.
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Actively listens to understand customer needs and articulate solutions options clearly.
Builds strong customer relationships and delivers customer-centric solutions. Takes a consultative approach to propose solutions that benefit the customer and solves their business needs being a trusted partner and advisor.
Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Hosts regular meetings with the team and encourages input from others.
Works well with cross-functional teams, fostering a collaborative environment to achieve common goals.