Engagement Lead, Future Platforms | Housing

EliseAI • New York, NY

5d • Onsite

About The Position

As an Engagement Lead on the Future Platforms team, you’ll help found and scale a critical new function at EliseAI: taking our future platform products from early customer promise to live, adopted, business-impacting deployments. This is a cross-functional, high-autonomy role that sits at the intersection of product, strategy, and execution.
You’ll act as the primary driver of engagement success: building alignment across complex customer stakeholder groups, guiding high-stakes implementation and workflow decisions, and coordinating tightly with Product and Engineering to translate real-world needs into clear requirements and shipped improvements. Because this platform is early-stage and scaling quickly, you won’t just run engagements—you’ll systematize how we do them, building repeatable playbooks, processes, and systems that let us scale rapidly without losing quality.
This role is ideal for someone who wants to operate like a founder: comfortable with ambiguity, strong in stakeholder management and execution, energized by building internal systems that scale, and willing to do whatever it takes to drive customer outcomes.

Requirements

• 3–6 years of experience in management consulting, corporate strategy, product management, and/or founder/operator roles at high-growth startups
• Strong technical intuition, demonstrated by STEM degree or equivalent technical background
• Proven ability to take ownership and operate autonomously with strong judgement in fast-paced, ambiguous environments
• Proven ability to independently manage complex projects end-to-end in a client facing setting
• Excellent communication and ability to naturally build strong relationships and influence across internal and external stakeholders
• Ability to operate creatively and flexibly while maintaining sharp attention to detail
• Willingness to travel ~1x per month for ~3 days
• Willingness to work in person at our office 4-5 days a week

Responsibilities

• Own engagement success end-to-end: Serve as the primary driver of customer deployments from late-stage sales handoff through launch and post-launch stabilization; ensure outcomes, timelines, and stakeholder alignment.
• Support sales and expansion: Participate in later-stage sales and pre-sales discovery to set up successful engagements; help scope realistic engagements and identify follow-on opportunities.
• Lead discovery, scoping, and decisioning: Translate fuzzy goals into crisp requirements, workflows, success metrics, and rollout plans; guide customers through tradeoffs, product constraints, and adoption choices.
• Run the execution motion: Maintain multi-threaded project plans under ambiguity; coordinate across internal teams and external stakeholders; create clear operating cadences, risk tracking, and launch readiness.
• Configuration and launch: Collaborate with product operations, engineering, and training teams to drive product configuration, data migration, launch, and successful adoption.
• Inform and support product development: Partner with Product/Engineering to define net-new product workflows and requirements and help shape the product roadmap—based on scoping learnings, customer input, and real-world usage.
• Build the scalable playbook: Turn lessons from engagements into repeatable processes, templates, and systems—improving speed and quality as we scale.
• Attract top-tier talent to join our driven team
• Move at rocket speed, build something massive.

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend to cover part of your expenses so you can focus on what matters
• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• Unlimited vacation and paid holidays
• We'll cover relocation packages and make the move exciting, not painful!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed