Engagement & Enrollment Manager

University of Denver•Denver, CO

1d•$60,000 - $67,000•Onsite

About The Position

We are looking for an Engagement & Enrollment Manager to join our dynamic, entrepreneurial team. As a profit center for the university, we operate like a small business inside a major institution—fast-moving, collaborative, and deeply mission-driven. In this role, you’ll be the connective tissue between sales, business operations, and program delivery, ensuring a seamless client journey from first “yes” to program kickoff. Reporting to the Director of Program Success, you’ll own the enrollment and conversion engine: building and executing follow-up strategies with the sales team, driving registration completion and managing enrollment communications, and overseeing an engaging and scalable client journey. You’ll collaborate with Program Managers to connect enrollment with on-the-ground program execution and jump in with logistics support during peak delivery periods. Additionally, you’ll play a central role in strengthening our internal systems: identifying opportunities to streamline workflows, improving documentation, and supporting technology and process improvements that help our small team work smarter, not harder. If you’re energized by details, love solving problems, enjoy building efficient systems, and aren’t afraid to be the friendly, persistent nudge that keeps things moving, this role is for you. You’ll play a central role in shaping a consistent, high-quality participant experience and strengthening the processes and systems that will help DU Executive Education grow—sustainably and strategically—for years to come. Why Join DU Executive Education? Mission that matters – Your work directly supports high-impact leadership and business programs that help professionals and organizations thrive. Unmatched benefits: Tuition waiver (for you and your family!), generous PTO, free RTD Eco Pass, fitness center discounts, comprehensive health coverage, and more. Entrepreneurial team that values you – Work in a scrappy, collaborative unit inside a top-ranked university with supportive, high-performing colleagues who enjoy working together and having fun! Impact you can see – You’ll sit at the heart of our enrollment engine, turning interest into action and shaping a seamless customer journey that fuels transformational learning and revenue growth. A builder’s role – You’ll help refine the systems, processes, and touchpoints that make our small team feel bigger, smarter, and more scalable.

Requirements

Process ownership & follow-through – Demonstrated ability to take responsibility for a process (e.g., enrollment, onboarding, participant workflow), manage follow-up, and see work through to completion without dropping details.
Organization & prioritization – Proven skill in managing multiple programs, deadlines, and stakeholders at once while keeping information, tasks, and timelines organized and accurate.
Clear, professional communication – Strong written and verbal communication skills, including the ability to explain processes, set expectations, and respond thoughtfully to participants, clients, and internal questions.
Customer-first problem solving – Experience handling questions, issues, or special requests with patience, professionalism, and a service mindset.
Comfort with systems & data – Ability to work confidently in spreadsheets and systems (e.g., updating records, tracking statuses, running basic reports) and a willingness to learn new tools.
Continuous improvement mindset – Demonstrated habit of spotting inefficiencies, proposing improvements, and helping to refine workflows or documentation over time.
Independent & collaborative work style – Ability to work independently with minimal supervision while also keeping teammates informed and contributing positively to a collaborative environment.
Associate or bachelor’s degree, or equivalent relevant work experience in business, communications, education, or a related field.
3–5 years of experience in enrollment, admissions, customer success, sales/sales operations, program coordination, or a closely related role.
Experience managing a follow-up pipeline (e.g., prospective students, customers, clients, or participants) and converting interest into completed actions (such as registrations, applications, or sign-ups).
Demonstrated experience working with digital tools such as CRMs, databases, or registration systems, as well as proficiency with Microsoft Office (especially Outlook, Word, and Excel).

Nice To Haves

Experience working in executive education, higher education, or another complex, matrixed organization.
Direct experience supporting enrollment, registration, or client onboarding processes (e.g., confirmations, transfers, cancellations, credits, or refunds).
Familiarity with CRM, registration, or project management systems (such as Salesforce, Wrike, or similar tools).
Experience collaborating across sales, operations, and program/delivery teams to support a unified customer or participant experience.

Responsibilities

Sales Enablement & Enrollment Partner closely with the sales team to build and execute outreach and follow-up strategies that drive enrollments across public programs and key learning engagements.
Own the enrollment follow-up and conversion process once prospective participants are ready to register. Send registration and payment links, answer enrollment-related questions, and proactively follow up to close open registrations (being the friendly, persistent nudge that keeps things moving).
Track enrollment status and maintain clear, up-to-date visibility into the enrollment pipeline for relevant team members.
Collaborate with the Executive Director and Director of Partnerships on ad hoc sales enablement needs for high-profile or strategic engagements.
Client Engagement & Participants Experience Design and continually improve a scalable client engagement journey (pre-, during, and post-program) that intentionally drives repeat participation, referrals, and upsell/cross-sell opportunities in partnership with Sales and Marketing.
Lead participant communication from enrollment through program start, ensuring clarity, responsiveness, and a consistent tone that reflects Exec Ed’s brand promise.
Set and maintain standards for enrollment-related communication and follow-up cadence (e.g., timing, tone, and touchpoints).
Resolve participant questions or concerns thoughtfully and efficiently, escalating as needed while maintaining a positive relationship.
Contribute to a consistent, high-quality participant experience across programs by sharing insights and feedback with program and leadership teams.
Registration & Enrollment Administration Oversee participant registration processes, including confirmations, transfers, cancellations, credits, and refunds, ensuring accurate and timely execution.
Lead resolution of complex enrollment or registration scenarios, collaborating with internal partners (e.g., finance, registrar, IT) to arrive at solutions that balance policy, client experience, and business needs.
In collaboration with the Director of Program Success, coordinate enrollment-related invoicing, invoice follow-up, and payment tracking.
Ensure alignment between enrollment, billing, and registration records across systems (e.g., CRM, registration platforms, and financial systems).
Own documentation and follow-through related to registration transfers, credits, and refunds to ensure accuracy, consistency, and timely completion.
Help maintain consistent, compliant enrollment and billing practices across all programs.
Business Operations & Cross-Functional Support Coordinate administrative activities such as ordering supplies, updating calendars, and working with internal departments that support Executive Education operations.
Monitor shared inboxes and calendars related to enrollment and Executive Education, ensuring timely and professional responses.
Assist with program logistics such as participant communications, materials preparation, room setup, and on-site or virtual program support.
Partner with Program Managers to ensure enrollment details and program execution are tightly connected (e.g., accurate rosters, special needs, organizational information).
Provide hands-on program management support during peak delivery periods or high-profile programs.
Process Improvement & Systems Support Own enrollment-related systems and data integrity across CRM and registration platforms, ensuring records are accurate, complete, and useful for forecasting and decision-making.
Identify opportunities to streamline and maximize workflows and processes related to participant experience, enrollment, and registration.
Maintain and update documentation and standard operating procedures to support consistency, training, and scalability.
Provide feedback and ideas to improve technology tools, reporting, and dashboards that support sales, enrollment, and program operations.