ENGAGEMENT CASE MANAGER

Volunteers of America Northern Rockies•Cheyenne, WY

6d•Onsite

About The Position

The Engagement Case Manager will increase the active engagement of patients (decrease disengagement and risk attached), increase patient accountability with policy, and improve overall satisfaction with the experience in treatment. This position will support assigned patients and facilitate linking them to appropriate community service resources. As well as assist and keep clinical services and medications as needed in cooperation with the treatment team.

Requirements

Strong Communication skills (Written and Verbal)
Proficiency with computers
Proficiency with Microsoft Office software: Outlook, Word, Excel
Ability to learn new computer software quickly
Proficiency with modern standard office equipment
Excellent attention to detail and organizational skills
Successfully interact with patients and team members in a professional manner
Ability to prioritize and manage multiple tasks concurrently
Demonstrate independent work, initiative and sound judgment
Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values
Bachelor’s degree in psychology, social work, or a related field
Two or more years of Case Management experience

Nice To Haves

Three or more years of experience in Case Management

Responsibilities

Contacts the patients referred by Clinicians and Providers not attending scheduled service appointments to confirm if they want services.
Identify barriers to patient attending and addressing them (i.e., different day, time, new therapist, etc.).
If the patient cannot be re-engaged in treatment services, create Discharge/Transfer Planning.
Contributes to treatment teams across all outpatient programs
Compose communications in letter form if unable to reach over the phone.
Enforce Engagement policy.
Monitoring the patient’s appointments once the engagement process has started.
Investigates last appointment attended, possible patterns in disengagement, and provide communication to treatment team(s).
Brings all aspects of the treatment plan and team together for decisions on the patient’s overall care.
Receives referrals for Case Management services/treatment from therapists; provides an initial and ongoing assessment of patient needs for case management, treatment, support, and/or skills training.
Is familiar with community resources and makes appropriate referrals and/ or links patient to those resources.
Provides case management monitoring of the patient's condition(s) and progress or lack of progress and communicates this to the primary therapist.
Advocates on behalf of the patient to ensure their access to needed resources and their rights are respected.
Provides rehabilitation services to all patients in need, including readiness assessment, skills training on an individual and group basis, assisting clinicians who facilitate group activities, and case management to improve the Patient's functioning and help the patient be successful in their treatment goals.
Provide crisis intervention support for patients struggling in their care.
Carries out rehabilitation services according to the patient's treatment plan and goals and identifies possible service needs to the primary Clinician in support of comprehensive treatment planning.
Provides program and case consultation and education services as needed.
Responsible for tracking supported employment activities and assisting with the development and implementation of supported employment programming as directed by the supervisor or Clinic Director.
Maintains case records and documentation according to the Policies and Procedures for Volunteers of America Northern Rockies.
Actively participates in supervision meetings, clinic meetings, case discussions, planning for treatment provision, and agency development required training activities.
Maintains a suitable professional demeanor that includes contributing to a positive work environment within VOANR through the exercise of dependability, flexibility, cooperation, supportiveness and respect for others, communication, creativity, ethical behavior, and appropriate appearance.
Other duties as assigned.