Enforcement Support Associate

City of New York • New York City, NY

12h • Hybrid

About The Position

This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible Work Pilot Program. The NYC Department of Consumer and Worker Protection (DCWP) is the nation’s leading municipal enforcement agency charged with delivering economic justice. DCWP leverages its authority to bring New Yorkers real economic relief and protect them from predatory, deceptive, and unfair practices that violate their rights as consumers and workers. This includes pioneering cutting-edge protections, such as the City’s Consumer Protection Law, Protected Time Off Law, Fair Workweek Law, and Delivery Worker Laws, including the Minimum Pay Rate for delivery workers. Through licensing more than 45,000 businesses in over 45 industries, DCWP ensures fair competition and a level playing field for responsible small businesses that are integral to New York City’s vibrant communities. DCWP also provides essential services such as free tax preparation and financial counseling to ensure New Yorkers keep more of what they earn and can plan for their futures. DCWP is committed to making sure New York City is a fairer, more affordable place to live. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube. The Office of Labor Policy & Standards (“OLPS”) enforces the City’s worker protection laws, including the Protected Time Off Law, Fair Workweek scheduling laws that protect fast food and retail workers, and Delivery Worker Laws that protect delivery workers classified as independent contractors. We also administer the Freelance Isn’t Free Act (FIFA) program, which assists freelance workers who have experienced wage theft and other violations. We obtain monetary compensation for workers for violations and bring companies into compliance. More information about our office is available at nyc.gov/workers. OLPS is seeking an Enforcement Support Associate to serve as a community liaison, perform worker outreach, and provide information and referrals to community members about worker protection laws. Under general supervision, with latitude for independent initiative and judgment, the candidate will be responsible for:

Requirements

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
• Education and/or experience which is equivalent to "1" above.

Responsibilities

• Providing community services, including information about rights and referrals to other agencies to workers, community organizations, and community advocates by phone and email.
• Understanding and communicating the key worker rights DCWP enforces to community members seeking assistance.
• Identifying appropriate responses to workers’ and employers’ questions in DCWP manuals and informational materials.
• Providing and improving community services by performing liaison functions between community organizations, 311, and DCWP enforcement staff.
• Using Microsoft Customer Voice to perform community outreach by email, including inputting data accurately into spreadsheets and databases and performing related clerical operations that require careful judgment, initiative, and responsibility.
• Providing administrative support and assistance in special or ad-hoc projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees