ENFORCEMENT/AMBASSADOR

Pivot Parking LLC•Wilmington, NC

About The Position

Job Summary: The Parking Enforcement Agent plays a vital role in ensuring compliance with parking regulations and maintaining order within designated parking areas. This position involves patrolling assigned areas, issuing citations for parking violations and providing assistance to the public regarding parking regulations. The Parking Enforcement Agent serves as a representative of the parking authority, promoting public safety and efficient use of parking facilities.

Requirements

High school diploma or equivalent; additional education or training in law enforcement, criminal justice, or related field is advantageous.
Previous experience in parking enforcement, security, or law enforcement is preferred.
Knowledge of parking regulations, traffic laws, and enforcement procedures.
Strong communication and interpersonal skills, with the ability to interact professionally with the public and address conflicts or disputes effectively.
Ability to work independently and make sound judgments in enforcing parking regulations.
Physical fitness and stamina to patrol parking areas on foot or by bicycle for extended periods.

Responsibilities

Patrol assigned parking areas on foot, bicycle, or vehicle to identify parking violations, such as expired meters, improper parking, or unauthorized use of parking spaces.
Monitor parking facilities for any signs of illegal activity, vandalism, or safety hazards, promptly reporting any concerns to supervisory staff or law enforcement.
Issue parking citations to vehicles found in violation of parking regulations, accurately documenting the infraction and location.
Explain parking regulations to violators and provide information on citation payment procedures and appeals process.
Ensure proper documentation and recording of issued citations, including license plate numbers, vehicle descriptions, and violation details.
Provide courteous and professional assistance to the public, answering questions and providing information regarding parking regulations, payment options, and parking facilities.
Address complaints or disputes related to parking citations, explaining the citation process and procedures for contesting violations.
Assist motorists with vehicle lockouts, flat tires, or other minor vehicle-related issues as needed.
Maintain and inspect parking enforcement equipment, such as handheld citation devices, chalk markers, and digital cameras, ensuring proper functionality and accuracy.
Report any equipment malfunctions or deficiencies to supervisory staff for timely repair or replacement.
Complete and submit daily activity logs, detailing patrol routes, citations issued, and any noteworthy incidents or observations.
Compile statistical data on parking enforcement activities, including citation issuance rates, compliance levels, and areas of high violation frequency.
Assist in the preparation of reports and presentations summarizing parking enforcement efforts and outcomes.