Endpoint Management Analyst
About The Position
UFS empowers community banks and our people to thrive – together. We are a growing company of passionate, talented and driven individuals who care deeply for one another and our customers. As part of a diverse and skilled Service Delivery Team, you will be tasked with providing support for UFS clients. The Analyst position provides entry level support, installation, and maintenance for clients. The nature of the role involves continued participation in refinements of the product/s and/or service/s through basic maintenance, support, and automation initiatives. The role includes all the responsibilities of a Junior Analyst in addition to the below.
Requirements
- 1-2yearsof experience in a technical support environment preferred
- Experience with Windows environments is required
- Driven, results-oriented individual with a desire for continuous skill improvement
- A proactive self-starter with strong ownership and responsibility traits
- Excellent communication, organizational skills, and strong interpersonal skills
- Respect differing opinions and earn the respect of others
- Enjoy working in a team-oriented, collaborative environment
- Strong analytical, creative problem-solving and troubleshooting abilities
- Motivated, curious and independent learner with a strong sense of ownership and accountability
- Ability to work effectively with deadline requirements
- Ability to excel in a fast-paced, customer-centric environment with a focus on accuracy and details
- Effective time-management, prioritization and scheduling skills
- Take ownership of customers issues and follow problems through to resolution
- Serve the Purpose of Empowering Community Banks and our People to Thrive – Together
Nice To Haves
- Experience with RMM products is preferred
- Experience within the financial services industry is a plus
Responsibilities
- Provide Support by investigating user problems and identifying problem sources to determine possible solutions
- Perform system tests and implement solutions as needed
- Maintain confidentiality regarding the information being processed, stored or accessed by the end-users on the network
- Provide quality assurance on installed products
- Develop technical skills and stay abreast of changing technologies to provide exceptional service to clients
- Meet all requirements of the established certification track for career development
- Respond to customer tickets as they are submitted
- Respond to tickets as they come in from monitoring software
- Assist with the troubleshooting of new hardware for customers
- Advise customers on best practices when requests are made for configuration changes
- Train on new technologies
- Study for certifications
- Write documentation for new issues that may be found in a customer environment
- Other duties as assigned
Benefits
- Health, Dental & Vision Insurance; eligible Day 1 of Employment
- 401k Match of 100% up to 6% of your Salary
- Paid Holidays
- Vacation & Sick Time
- Volunteer Time Off
- Opportunities for Advancement
- Gym Membership Reimbursement Program
- Wellness Program to lower your Monthly Premium
- Child Fundraiser Donation Program
- Matching Gifts Program
- Employer Paid Premium for Life Insurance
- Short/Long-Term Disability Coverage
- Flexible Spending Healthcare Accounts
- Employee Referral Benefits
- Fun Employee Events - Lunch & Learns, Celebrations, Summer Events
- Robust Leadership Development Program
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
