Endpoint Engineer I, Chelmsford, MA, Full-Time, Hybrid

DCU•Chelmsford, MA

1d•$30 - $34•Hybrid

About The Position

The Endpoint Engineering I role is primarily responsible for the planning, ordering, tracking, and deploying of all end-user hardware (workstations and peripherals) as well as the analyzing, planning, and testing of software in a physical and virtual production environment. Additionally, the role is responsible for providing 3 rd tier support for all ticket escalations and incidents.

Requirements

Associate’s Degree in Information Technology or related field
1-3 years of IT experience
1+ years of desktop engineering experience
Excellent verbal and written communication skills.

Nice To Haves

ITIL, M365 Certified: Fundamentals or equivalent certification preferred

Responsibilities

Manage the end-user workstation and peripheral purchase process within the IT procurement and inventory management function.
Define the end-user/asset management hardware lifecycle, including developing and implementing a PC refresh program.
Administers company hardware deployment, refresh, donations, or disposition based on established guidelines.
Update, validate, and maintain enterprise asset repository.
Conducts regular audits to ensure accuracy of asset data and reporting.
Creates or revises existing asset management, technology refresh, and procurement related documentation.
Tracks and recovers equipment from exiting users.
Tracks and ships hardware to remote users as requested.
Minimizes organizational cost through product standardization and tracking.
Tracks quality throughout the product lifetime.
A specialist on complex technical and business matters as relates to IT Asset Management/Purchasing.
Configure equipment for employee use, performing proper installation of OS and software applications via SCCM.
Assist in the documentation and scoping of complex business impacting projects involving inter-department collaboration.
Initiate and contributes to the development and ongoing improvement of industry best practices and standards for deploying enterprise desktop technologies.
Investigate, analyze, and resolve technical issues while actively pursuing mechanisms for preventing or automating the response to reoccurrences.
Identify and learn the software needs of the business areas.
Analyze and review application requests to have software added to our corporate library.
Collaborate with the larger team of Engineer’s to improve existing deployment and management tools.
Coordinate training and communication materials for new or enhanced services/technologies.
Research, plan, and test fixes to ensure problems have been adequately resolved.
Continuously develop technical subject matter expertise on established and emerging desktop technologies such as SCCM, Desktop Virtualization, Active Directory, Azure AD, O365 administration, Print Servers/Webjet Admin, DHCP, Active Directory Sites and Services, Intune, Jamf, etc.
Support Mobile Device Management (MDM) (Apple and Android).
Provide 3 rd tier support for complex technical issues and incidents
Adherence to policies, procedures and documentation standards.
Perform other job-related duties as assigned by Manager(s).