Support Services Operations Team Member, Chelmsford, MA, Hybrid, Full-Time

DCU•Chelmsford, MA

23h•$22 - $24•Hybrid

About The Position

This role will report to the Team Leader and play a crucial role in supporting and implementing objective and independent quality control reviews. This role is essential for maintaining compliance, ensuring operational efficiency, and upholding the integrity of procedures across departments.

Requirements

Minimum of two years’ work experience, financial institution preferred
Excellent PC Skills required
Proficient with Microsoft Office tools (Outlook, Excel, PowerPoint, Teams, etc.)
Gather relevant information, analyze significance, and identify potential issues or areas of improvement
Ability to effectively manage multiple priorities
Commitment to challenging the status quo and promoting positive change by actively questioning existing processes, identifying inefficiencies, and advocating for a better solution that drives meaningful impact
Drive innovation and unique solutions
Demonstrates open-mindedness and thrives in collaborative environments, effectively navigating diverse perspectives to identify optimal solutions
Optimize the use of available resources, tools and technology to their fullest potential ensuring efficiency and effectiveness

Nice To Haves

Atlassian experience preferred

Responsibilities

Develop a strong understanding of DCU’s internal controls and procedures as well as applicable rules and regulations
Conduct detailed evaluations to identify gaps, inconsistencies, or opportunities for improvement within existing workflows
Apply a methodical approach to quality control to enhance operational performance and ensure adherence to established standards
Prepare well-documented, cohesive reports that clearly communicate findings and provide actionable insights to support informed decision making and corrective actions
Collaborate closely with cross-functional teams to address identified issues, follow up on remediation efforts, ensure remediation aligns with expected outcomes, and support the implementation of process improvements
Demonstrate strong attention to detail and analytical thinking to navigate complex regulatory environments and identify trends or recurring issues
Proactively recommend enhancements that align with organizational goals and contribute to continuous improvement initiatives
Foster a collaborative environment by effectively communicating with various departments to uphold quality and compliance standards
Conduct thorough reviews of existing Shared Service procedures prior to approval and publication
Develop, document, and implement procedures for functions of the Shared Service Business Operations department
Maintain accurate reconciliation and proper authorization of user access for department utilized applications, ensuring permissions are correctly assigned and upheld
Foster positive and productive relationships
Perform other job-related duties as assigned or requested.
Complies with regulatory compliance and assigned training requirements.