End-User Support Technician with Senior Executive Support

CACI

1d•Onsite

About The Position

The Opportunity: Provide unparalleled technical support to Executive Staff and C-suite leaders. Ensure seamless operation of executive systems and technologies. Enhance executive productivity through efficient IT solutions. Contribute to a dynamic and innovative IT environment. Grow your career with a leading organization committed to excellence.

Requirements

US Citizenship required to obtain a Secret clearance.
Bachelor’s degree or equivalent experience with 5–7 years of progressive IT support experience.
Strong proficiency with Windows OS, Dell hardware, OneDrive, Microsoft Teams, and Microsoft 365 administration.
Solid understanding of network fundamentals and troubleshooting.
Superior written and verbal communication skills; strong customer-service orientation.
Ability to work independently or collaboratively with minimal supervision.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent time management, punctuality, and organizational skills.
Experience with conference room and collaboration technologies (Teams, Zoom, WebEx).
Ability to lift and carry up to 30 lbs.

Nice To Haves

Experience supporting BitLocker and Windows Hello.
Exposure to RHEL, Ubuntu, and macOS environments.
Experience with Cisco VoIP phones and Call Manager.

Responsibilities

Deliver white-glove technical support to Executive Staff and C-suite leaders for laptops, desktops, mobile devices, and other executive systems.
Be on-call to respond to urgent executive support needs.
Work onsite Monday–Friday to provide consistent executive support.
Plan, support, and troubleshoot onsite and offsite AV events, including executive briefings, board meetings, presentations, and hybrid collaboration.
Proactively identify and resolve executive-level technical issues.
Develop and maintain technical procedures and documentation specifically for executive systems.
Install, configure, and troubleshoot end-user software, operating systems, and digital certificates.
Manage incidents and service requests for all users, ensuring high service quality.
Provide general mobile device support.
Support and maintain conference room technologies and collaboration platforms, including Microsoft Teams, Zoom, and WebEx.
Restore and repair data, decrypt inaccessible files, migrate user/project data, and resolve file permission issues.
Apply OS upgrades, firmware updates, and security patches.
Configure, maintain, and troubleshoot UPS devices; coordinate vendor engagements and downtime.
Support local physical security systems, including access control badges and cameras.
Install, patch, and maintain network equipment and structured cabling.
Diagnose and resolve wired and wireless network connectivity issues.
Support infrastructure initiatives, including site openings, closures, expansions, migrations, and acquisition integrations.
Plan and execute workstation moves, including computers, phones, and connectivity setup.
Configure and troubleshoot multifunction print/scan/fax devices; coordinate hardware replacements with vendors.
Maintain stockroom inventory, audits, and replenishment.
Prepare obsolete or decommissioned IT assets for proper disposal.
Collaborate with cross-functional IT teams to resolve escalated issues.
Document all work in ServiceNow and consistently meet SLA requirements.