End-User Support Technician with Senior Executive Support

CACI International • Reston, VA

1d • Onsite

About The Position

Provide unparalleled technical support to Executive Staff and C-suite leaders. Ensure seamless operation of executive systems and technologies. Enhance executive productivity through efficient IT solutions. Contribute to a dynamic and innovative IT environment. Grow your career with a leading organization committed to excellence.

Requirements

• US Citizenship required to obtain a Secret clearance.
• Bachelor’s degree or equivalent experience with 5–7 years of progressive IT support experience.
• Strong proficiency with Windows OS, Dell hardware, OneDrive, Microsoft Teams, and Microsoft 365 administration.
• Solid understanding of network fundamentals and troubleshooting.
• Superior written and verbal communication skills; strong customer-service orientation.
• Ability to work independently or collaboratively with minimal supervision.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent time management, punctuality, and organizational skills.
• Experience with conference room and collaboration technologies (Teams, Zoom, WebEx).
• Ability to lift and carry up to 30 lbs.

Nice To Haves

• Experience supporting BitLocker and Windows Hello.
• Exposure to RHEL, Ubuntu, and macOS environments.
• Experience with Cisco VoIP phones and Call Manager.

Responsibilities

• Executive Support Deliver white-glove technical support to Executive Staff and C-suite leaders for laptops, desktops, mobile devices, and other executive systems.
• Be on-call to respond to urgent executive support needs.
• Work onsite Monday–Friday to provide consistent executive support.
• Plan, support, and troubleshoot onsite and offsite AV events, including executive briefings, board meetings, presentations, and hybrid collaboration.
• Proactively identify and resolve executive-level technical issues.
• Develop and maintain technical procedures and documentation specifically for executive systems.
• End-User & General IT Support Software & Device Support Install, configure, and troubleshoot end-user software, operating systems, and digital certificates.
• Manage incidents and service requests for all users, ensuring high service quality.
• Provide general mobile device support.
• Audio/Visual & Event Support Support and maintain conference room technologies and collaboration platforms, including Microsoft Teams, Zoom, and WebEx.
• Data, Security & System Maintenance Restore and repair data, decrypt inaccessible files, migrate user/project data, and resolve file permission issues.
• Apply OS upgrades, firmware updates, and security patches.
• Configure, maintain, and troubleshoot UPS devices; coordinate vendor engagements and downtime.
• Support local physical security systems, including access control badges and cameras.
• Network & Infrastructure Support Install, patch, and maintain network equipment and structured cabling.
• Diagnose and resolve wired and wireless network connectivity issues.
• Support infrastructure initiatives, including site openings, closures, expansions, migrations, and acquisition integrations.
• Hardware, Peripherals & Physical Support Plan and execute workstation moves, including computers, phones, and connectivity setup.
• Configure and troubleshoot multifunction print/scan/fax devices; coordinate hardware replacements with vendors.
• Maintain stockroom inventory, audits, and replenishment.
• Prepare obsolete or decommissioned IT assets for proper disposal.
• Collaborate with cross-functional IT teams to resolve escalated issues.
• Documentation & Service Management Document all work in ServiceNow and consistently meet SLA requirements.

Benefits

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive compensation, benefits and learning and development opportunities.
• Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
• At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level