End User Support Specialist

DK Consulting•Crownsville, MD

5d•Onsite

About The Position

Founded in May 2003, DK Consulting, LLC, a woman-owned small business, was formed to provide management and technology solutions based on industry best practices. DK Consulting, LLC works with multiple State, Federal, and Commercial customers, and our services range from providing customers with that one ‘critical resource’ to assuming responsibility for an entire IT project. Client: Department of Information Technology (DoIT) Work Location: 100 Community Pl, Crownsville, MD 21032. 100% onsite. Interview Mode: In person

Requirements

Bachelor’s degree from an accredited college or university with a major in computer science, information systems, engineering, business, or a related scientific or technical discipline
Three (3) years of equivalent experience in a related field.
Must be local to Maryland
U.S. Citizen only

Responsibilities

Process security forms for DoIT applications and review daily reports within State operating mandates. This includes:
Onboarding & Offboarding requests for ADPICS, FMIS & RSTARS
Maintaining Mainframe Security Global Security Table ADPICS Security Table FMIS Security Screens RSTARS Security Table
Reviewing daily access & activity reports for issues
Generate, review, and analyze reports regarding access rights to IT systems on established schedules, and follow documented procedures to identify and resolve potential access related security issues
Onboarding & Offboarding of BAS Application Accounts
Initiate, escalate, and track efforts to resolve IAM related technical issues following established incident and problem management procedures
Identify and document IT systems and data owners, and recommend new or modified procedures for incorporating the management of access to those systems into IAM unit area of responsibility
Assist in preparing and presenting training on IAM topics or procedures for customers, IAM team members, and other audiences, and attend required IAM training sessions
Other duties as assigned