IT End User Support Specialist

FuseGlobal•St. Louis, MO

3h•Onsite

About The Position

This role provides internal end-user support for hardware, software, and networking solutions. You will work as part of a dynamic team to deliver world-class IT support services to our employees by means of proactive maintenance and reactive troubleshooting / problem solving. A sense of urgency, excellent time management, and strong communication skills will play a key role in your success.

Requirements

3-5+ years’ experience providing technical support to end users in an enterprise environment.
Self-starter that thrives in a team environment and can work independently with limited supervision.
Knowledge of hardware break/fix. HP and Lenovo preferred.
Excellent IT troubleshooting skills.

Nice To Haves

Enthusiastic, self-starter that is open to learning all facets of the job and staying abreast on technology trends.
Working knowledge of Microsoft 365 Enterprise applications (e.g., Power BI, Flow, PowerApps, Teams, SharePoint).
Proven ability to provide individual and/or group training sessions on the use of technology to non-technical people.
Technical certifications, Vocational school in technology, or courses toward/college degree in Computer Science, Information Systems, or related field.
Cisco Call Manager experience is a plus

Responsibilities

Provide help desk (L1) and onsite desk side (L2) support to clients working onsite and remote.
Work assigned incidents and requests in ServiceNow while also providing support independent of a ticketing system.
Ability to provide white glove (high-touch) client support in a fast-paced environment.
Image, configure, and deploy HP and Lenovo laptops/desktops.
Update hardware asset records for workstations that are deployed, change hands, or returned to stock using ServiceNow Asset Manager.
HP printer maintenance and troubleshooting.
Mobile device (iOS & Android) setup and troubleshooting.
Conference room equipment support (e.g., Microsoft Teams Room, projectors, speakerphones).
Windows 10/11 operating system troubleshooting and support (Mac OS knowledge is a plus but not required).
Working knowledge of the Microsoft Office Suite (e.g., Excel, Outlook, PowerPoint, and Word) and Microsoft 365 (formerly Office 365).
Working knowledge of common enterprise tools including remote support software, VPN client software, Microsoft Tools (e.g., Active Directory, PowerShell, Computer Management).
Client-side network troubleshooting in a broad range of environments (i.e., corporate LAN/WAN, home routers, mobile broadband/WWAN/hotspots).
Run small-scale projects as directed.
Participate in after-hours on-call rotation