End User Support Specialist II

Global Laser Enrichment LLC•Wilmington, NC

12d•Onsite

About The Position

At Global Laser Enrichment (GLE), secure, reliable information technology is foundational to advancing next-generation uranium enrichment technology. We are seeking an End User Support Specialist II to serve as the front line of IT support, ensuring users can operate efficiently while maintaining strict cybersecurity, regulatory, and compliance standards. Reporting to the GLE Information Security Programs Manager and working closely with IT staff and end users across the site, this role is ideal for a technically skilled professional who thrives in a highly regulated environment and enjoys balancing hands-on troubleshooting with system security and compliance responsibilities. Why Join GLE? Support mission-critical technology in a national security–focused environment Serve as a key member of a security-conscious IT organization Work directly with end users across engineering, operations, and corporate functions Gain exposure to classified systems, regulatory inspections, and cybersecurity programs Competitive compensation, strong benefits, and opportunities for growth

Requirements

Active security clearance (DOE/NRC Q or Top Secret)
Bachelor’s degree from an accredited institution
or a high school diploma with at least four years of equivalent relevant experience
2+ years of experience administering, operating, and documenting accredited classified information systems
Hands-on experience with Windows 10/11 Pro, Active Directory, Office 365, VPNs, and SCCM/MECM
Working knowledge of NRC, DOE or DoD requirements for classified information systems
Strong understanding of NIST standards (e.g., 800-53, 800-171) and CNSSI 1253
Experience working with U.S. Government regulatory agencies
Ability to remain calm under pressure and communicate clearly with non-technical users
Due to the sensitive nature of our work, U.S. Citizenship and the ability to obtain and maintain an NRC/DOE Q-Clearance- as well as ongoing nuclear site access- are required.

Nice To Haves

Industry certifications such as CompTIA Security+, CompTIA A+, or similar (preferred)

Responsibilities

Diagnose and resolve hardware, software, and connectivity issues for desktops, laptops, mobile devices, and specialized plant-floor equipment
Maintain PC hardware, operating systems, applications, printers, and peripherals
Assist users with PC-based software including Microsoft Office, engineering applications, and remote access tools
Manage user accounts, permissions, and multi-factor authentication (MFA) within Active Directory, following least-privilege principles
Execute routine system imaging, deployment, patching, and configuration maintenance
Assist with installation and upgrades of hardware and software components
Maintain workstations and systems in strict accordance with company policies, cybersecurity plans, and regulatory requirements
Ensure unauthorized software or hardware is not introduced into the environment
Identify and promptly escalate potential security incidents or policy violations to the Information Systems Security Officer (ISSM)
Support NRC, DOE, and internal audits and inspections
Maintain accurate documentation for hardware inventories, software licenses, system configurations, and baseline standards
Provide technical documentation and specifications to support infrastructure planning and upgrades
Assist with maintaining compliance documentation aligned with NIST standards (e.g., 800-53, 800-171) and CNSSI 1253
Support activities in accordance with site cybersecurity and physical security control plans
Perform other duties aligned with business and security needs
Adhere to radiological, environmental, and site safety requirements
Immediately report safety or environmental incidents, unsafe conditions, or near misses
Follow all EHS policies, procedures, and regulatory requirements
Complete all required training, including laser safety training
Perform safety and risk assessment duties as assigned