End User Support Analyst

Ultra Electronics Group•Wake Forest, NC

1d•Onsite

About The Position

Unleash the Power of Multi-Mission Excellence: Safeguarding the Seas for the World's Navies. Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilized on naval fleets across our allied navies around the globe. As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our 'five-eyes' Defense customers with an unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are executed. We thrive on collaboration and partnering with our customers to ensure mission success. Our expert solutions encompass an array of game-changing technologies, including state-of-the-art sonar, radar, and expendables. Join us in shaping the future of naval warfare and together, we will safeguard the seas and empower navies worldwide! This role will be providing IT Support predominantly to our Wake Forest site (NC), with some travel (25%)to our Chantilly site (VA). The successful applicant will enjoy varied and dynamic opportunities to demonstrate a customer-facing and customer first approach as they travel to local sites to assist and provide technical assistance, patch management and succession planning and implementation. The analyst will diagnose and resolve a wide range of technical issues, including hardware malfunctions, software errors, network connectivity problems, and configuration issues. They may also assist internal customers with setting up new equipment, installing software, and providing basic training on how to use technology effectively. Nationality Requirements Candidates must be eligible to obtain the relevant security clearance required for the role, due to the nature of the programmes we deliver for our customers.

Requirements

Obtain/maintain security clearance at the appropriate national / regional level.
Typically, a Bachelor's degree (or equivalent) and 2+ years of customer facing IT role with MS Operating Systems and Windows based applications
Experience in system administration and networking fault diagnostics
Good knowledge of Active Directory and Group Policy
Must have excellent customer service skills knowledge of Microsoft Operating systems, Windows based applications is required.
Excellent troubleshooting skills that include application diagnostics, hardware diagnostics and operating systems are required
Excellent communications skills, including verbal, written and interpersonal abilities
Ability to effectively prioritize multiple competing tasks, resource planning and travel itinerary.
May be required to maintain security clearance

Nice To Haves

Current MCSE or equivalent certification, CCNA or networking certificate (Desirable).
Knowledge of VMware and ESXi.

Responsibilities

Provides hands-on desk-side support for end user technical issues related to desktop/laptop hardware, operating system, and supported third party applications.
General networking troubleshooting - TCP/IP, DNS, DHCP
Mobile device support – iOS and Intune.
Completes work orders such as installing equipment, connecting and moving devices, including workstations, telephony hardware, and peripherals.
Image, prepare and ship new hire / replacement equipment ensuring deadlines are met.
Provides hands-on support for network and server teams when required.
Troubleshoot and resolve technical issues or escalate more complex situations to the appropriate tier support teams or third-party vendors.
Provide onsite white glove support, build robust relationships with executives, support staff, and visitors and promptly assist them with their questions, incidents, and service requests.
Manage and implement patch management on local site infrastructure under the guidance and management of the wider IT functional teams.
Occasional on-site weekend presence may be required to support business requirements.