End User Services Technician I

Essentia Health • Duluth, MN

10d • $20 - $29 • Onsite

About The Position

Performs a variety of technical support duties to ensure proper and timely installation of new or relocated hardware, software, applications, and communications and provides end users with first level support covering a wide variety of questions on systems, software, hardware, peripherals, services, etc. Responsibilities include: Serving as either primary contact point for computer users questions/problems or investigating assigned requests for services or repairs; researching and developing solutions to technology requests; moving existing and installing new/upgraded end user equipment and applications; proactively assisting users in effectively utilizing technology including suggesting specific training; participating in the execution of major moves/new facility installation projects as requested; performing related administrative tasks; and maintaining up-to-date job knowledge. This position requires on-site work, travel between various sites, and active participation in projects. Routes more complex problems to second level support following procedures.

Requirements

• Student currently working towards a degree (or completion of degree) with a preference in business, information technology, health information management, health care management or other related field OR 1 year customer service experience
• Possession of a valid motor vehicle operator's license as verified through appropriate licensing agency

Responsibilities

• Serving as either primary contact point for computer users questions/problems or investigating assigned requests for services or repairs
• Researching and developing solutions to technology requests
• Moving existing and installing new/upgraded end user equipment and applications
• Proactively assisting users in effectively utilizing technology including suggesting specific training
• Participating in the execution of major moves/new facility installation projects as requested
• Performing related administrative tasks
• Maintaining up-to-date job knowledge
• Routes more complex problems to second level support following procedures.

Benefits

• medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs
• 401(k) plan with employer contributions
• training
• tuition reimbursement
• educational programs
• flexible scheduling
• generous time off
• wellness resources focused on your physical, mental, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees