End User Services Technician I
About The Position
Performs a variety of technical support duties to ensure proper and timely installation of new or relocated hardware, software, applications, and communications and provides end users with first level support covering a wide variety of questions on systems, software, hardware, peripherals, services, etc. Responsibilities include: Serving as either primary contact point for computer users questions/problems or investigating assigned requests for services or repairs; researching and developing solutions to technology requests; moving existing and installing new/upgraded end user equipment and applications; proactively assisting users in effectively utilizing technology including suggesting specific training; participating in the execution of major moves/new facility installation projects as requested; performing related administrative tasks; and maintaining up-to-date job knowledge. This position requires on-site work, travel between various sites, and active participation in projects. Routes more complex problems to second level support following procedures.
Requirements
- Student currently working towards a degree (or completion of degree) with a preference in business, information technology, health information management, health care management or other related field OR 1 year customer service experience
- Possession of a valid motor vehicle operator's license as verified through appropriate licensing agency
Responsibilities
- Serving as either primary contact point for computer users questions/problems or investigating assigned requests for services or repairs
- Researching and developing solutions to technology requests
- Moving existing and installing new/upgraded end user equipment and applications
- Proactively assisting users in effectively utilizing technology including suggesting specific training
- Participating in the execution of major moves/new facility installation projects as requested
- Performing related administrative tasks
- Maintaining up-to-date job knowledge
- Routes more complex problems to second level support following procedures.
Benefits
- medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs
- 401(k) plan with employer contributions
- professional development through training, tuition reimbursement, and educational programs
- flexible scheduling
- generous time off
- wellness resources focused on your physical, mental, and emotional health
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
