End User Computing II

Pathward, N.A. • Phoenix, AZ

12h • $50,000 - $84,000 • Onsite

About The Position

Responsible for working as part of a team that supports the delivery of technology services to the organization and ensuring an appropriate level of service is delivered.

Requirements

• Bachelor's degree or equivalent education and work experience. Typically, 3+ years with bachelor's or equivalent.
• Proficiency with: Windows 10/11, Mac OS, Office 365/M365, Azure, Exchange, Active Directory, AutoPilot imaging, JAMF, ServiceNow (preferred), Teams Rooms support of Virtual desktop infrastructure (VDI), imaging tools, and break/fix procedures
• Strong understanding of asset management, inventory control, and shipping/receiving processes.
• Demonstrated ability to manage tasks independently, prioritize effectively, and adapt quickly to changing demands.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Strong interpersonal skills and a customer-centric mindset.

Nice To Haves

• Relevant certifications such as CompTIA A+, HDI-SCA, or Apple’s Device Support and Deployment & Management certifications are a plus.

Responsibilities

• Provides support for Pathward’s technologies and recommends improvements.
• Works closely with stakeholders to obtain supporting information and data to develop a consistent view of product performance, quality and operational support functions.
• Contributes to estimates on work in a timely manner and delivers against them.
• Administrator for end user technologies including workstation design, installation, configuration and maintenance.
• Performs system integration testing of operating systems, related utilities and hardware.
• Other duties as assigned.

Benefits

• Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees