End User Computing II

Pathward, N.A. • Phoenix, AZ

1d • $50,000 - $84,000 • Hybrid

About The Position

About the Role: Responsible for working as part of a team that supports the delivery of technology services to the organization and ensuring an appropriate level of service is delivered.

Requirements

• Bachelor's degree or equivalent education and work experience.
• Typically, 3+ years with bachelor's or equivalent.
• Customer-first mindset with strong problem-solving abilities.
• Ability to prioritize and manage multiple requests in a fast-paced environment.
• Clear written and verbal communication skills.
• Attention to detail and commitment to process adherence.
• Team-oriented with a continuous improvement mindset.

Responsibilities

• Serve as the initial point of contact for all IT support requests via phone, email, chat, and ticketing systems.
• Diagnose, troubleshoot, and resolve common hardware, software, and network issues.
• Accurately log, prioritize, and manage incidents and service requests in ServiceNow.
• Escalate unresolved issues to Tier 2/3 support teams.
• Support Windows and macOS devices, mobile devices, printers, and peripherals.
• Assist users with account access, password resets, MFA, and identity management.
• Support collaboration tools such as Microsoft 365, Teams, and VPN solutions.
• Other duties as assigned

Benefits

• Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees