End User Computing Analyst

All Lines Technology•Pittsburgh, PA

About The Position

Under direct supervision, provides customer service and technical support to end user's computing devices by identifying and resolving software and hardware problems with user's computers, within established/defined guidelines and procedures.

Requirements

Roles at this level are often filled by recent university / college graduates or individuals with 1-2 years of PC Support or Field Service experience.

Nice To Haves

Windows 11 and Microsoft Office software
Imaging desktops and laptops using SCCM

Responsibilities

Assist the PC Support team in supporting 2,000+ desktops/laptops, VDI equipment, cell phones, and related peripherals to ensure they comply to hardware, software, security, and operating system standards.
Receive PC equipment, unbox, inventory and update configuration management database as required.
Image PCs using Microsoft System Center Configuration Manager.
Deploy PCs and cell phones to new hires and current employees during PC Refresh initiatives.
Support projects assigned to PC Support.
Provide technical support to users of the company’s personal computers and cell phones either by telephone, on-site, or virtual support.
Performs hardware diagnostics and coordinate repairs with Microsoft, HP, Dell, and other vendors as needed.
Resolve known issues based on existing documentation and system knowledgebase.
Ensure issues are tracked and maintain communications by providing updates, status, and completion information to the end user. Close Incidents and Service Requests through ticket management system when complete.
Assist in maintaining an accurate hardware inventory.
Assist with keeping equipment storeroom organized.
Ability to work safely and efficiently.
Strong Communication skills.
Ability to work well with people.
Impeccable time management skills.
Excellent organizational skills.
High level customer service skills.