End User Computing Administrator

Airtron•Columbus, OH

34d•Hybrid

About The Position

Job Summary: The EUC Administrator is responsible for managing and maintaining the desktop environment of the company. This includes providing high-level support and expertise in managing end-user computing devices, troubleshooting hardware and software issues, managing user accounts, deploying, and configuring applications, and ensuring optimal performance and security of all end-user devices.

Requirements

High school diploma or GED equivalent
3+ years end-user computing or System Administrations experience.
Proficiency in Windows and iOS operating systems, M365 and remote support tools
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills
Valid driver's license required

Nice To Haves

Bachelor’s degree or relevant work experience
Strong work ethic
Highly proactive mindset
Strong attention to detail
Positive attitude and desire to be a team player
Flexibility to work outside of normal business hours as needed
Desire to learn and be involved in new business opportunities
Ability to manage multiple concurrent projects and associated resources
Collaboration with teams across the business
Demonstrated ability to create leadership level output
Organized and able to coordinate a large volume of requests
Demonstrated ability to multitask in a dynamic environment
Ability to work independently and collaborate as key team contributor
Ability to build positive relationships with customers, both internal and external
Excellent verbal and written communication skills
Safety mindset and acceptance of a safety culture
Related experience may be substituted for education

Responsibilities

Manage ticket queue to ensure incidents, tasks, etc., are completed within SLAs.
General administration of systems, including user access administration, system services, configurations, and the development of tools to help monitor and manage performance and availability of applications.
Provide technical support to end-users, resolving hardware and software issues.
Manage and implement all aspects of supporting PCs and the clients that use them.
Keep current with workstation configurations and management tools.
Oversee the deployment, configuration and maintenance of desktops, laptops, and mobile devices.
Procure end-user hardware as needed to support the business.
Monitor the performance of end-user computing solutions and deliver enhancements.
Ensure that IT systems and end-user computing solutions comply with company policies and industry regulations.
Develop and manage Asset control and warehouse inventory management application for the IT department.
Develop and deliver documentation to help support IT resources and end-users.