Enablement Program Manager, Experiences

Maleda Tech

6d•$82•Remote

About The Position

Maleda Tech is seeking an Enablement Program Manager to support a fast-growing Experiences business within a global marketplace environment. This role is ideal for someone who combines strong sales enablement expertise with the ability to build scalable onboarding and upskilling programs for customer-facing teams. In this role, you will support internal teams responsible for acquiring, growing, and retaining high-quality experience partners across global markets. You will create training content, toolkits, e-learning materials, and enablement resources that help teams ramp quickly, perform effectively, and adapt to evolving business needs. This is a strong fit for someone who is highly organized, comfortable working in ambiguity, and able to translate business goals into clear, practical learning experiences. The ideal candidate brings a blend of enablement rigor, content creation skills, and comfort using AI-powered tools to create and scale materials efficiently.

Requirements

4+ years of experience in sales enablement, program management, learning and development, or a related field
Proven experience building or managing onboarding and training programs from start to finish
Strong ability to support customer-facing teams such as acquisition, sales, account management, or operations teams
Experience working cross-functionally and leading initiatives across multiple stakeholders
Strong written and verbal communication skills
Excellent organizational skills and attention to detail
Ability to translate strategy into practical, high-quality training content and execution plans
Comfort creating polished materials independently, including presentations, guides, and learning assets
Familiarity with AI-powered tools and modern workflows that improve speed, customization, and content creation at scale
Experience working in fast-paced, evolving environments with changing priorities

Nice To Haves

Experience in marketplace, tech, hospitality, travel, or other high-growth customer-facing environments
Background supporting global or distributed teams
Familiarity with tools such as GSuite, Salesforce, Excel, Highspot, Adobe, Canva, and Figma
Experience supporting both onboarding and ongoing upskilling initiatives
Exposure to creator, events, travel, or experience-driven businesses is a plus

Responsibilities

Design, build, and improve enablement programs that support onboarding and ongoing upskilling for acquisition and account management teams
Develop and maintain training content, including e-learning modules, toolkits, one-pagers, participation guides, worksheets, videos, and related materials
Create structured onboarding journeys that help new team members ramp effectively and track progress over time
Support ongoing learning initiatives that improve performance, consistency, and field execution across global teams
Organize and maintain content within enablement and content management systems such as Highspot or similar platforms
Partner cross-functionally with operations, leadership, and other internal stakeholders to gather feedback and continuously improve enablement programs
Translate business updates, product changes, and process information into clear, engaging, and accessible learning materials
Track program progress, measure effectiveness, and communicate updates, milestones, and roadmap priorities
Leverage AI-enabled tools and modern content creation platforms to customize and scale materials across markets
Ensure all program documentation and training resources are current, accurate, and easy to access